SHALIE WILLIAMS
Philadelphia,PA
Summary
Compassionate Social Worker with experience providing social services. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have 7 professional years as a worker in retail. During this time, I gained experience in planning ,developing and implementing strategies to sell product and to meet client needs with premium customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Constituent Services, Kendra’s Brooks Office
01.2023 - 05.2023
- I interned at Council Member Brooks's office, assisting with consultant services. I answered calls, offering insight to consultants about problems. Suppose I was unable to assist. I'll take a message for the consultant employee and relay the message once available.
Direct Sales
Finish Line
Philadelphia, PA
07.2015 - 04.2021
- Working with people, communicating with a variety of people, which includes superior customer service, and experience as a cashier.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Internship Student
AOD Services
Bloomsburg, PA
08.2019 - 12.2019
- I helped students fully understand how a choice to use alcohol or other drugs can affect their health/safety, academic performance, legal standing, and future career.
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Compiled, modeled and reported on data for staff members as directed.
- Supported various program activities, assisting with administrative tasks.
Retail Sales Representative
Careers USAPhiladelphia
Philadelphia, PA
10.2016 - 08.2017
I sold Comcast as a third party retail sales rep
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Which included Walmart, Best Buy, and Franklin Mills Mall selling ComcastI was successful at each location.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Education
Master of Arts - Social Work
West Chester University of Pennsylvania
05.2023
Bachelor of Arts - Social WorkDec
Bloomsburg University of Pennsylvania
Bloomsburg, PA12.2019
Associate of Arts - Social WorkMay, social
Community College of PhiladelphiaPhiladelphia
05.2018
Skills
- Computer proficiency
- Active listening Client-focused
- Rebuttals
- Excel in Communication skills
- Emotional intelligence
- Creative problem solver
- Crisis Assessment
- Client Advocacy
- Case Management
- Risk Assessment
- Violence Prevention
Additional Information
- Completed Top Tools & Tactics to Ramp up Your Online Organizing Game' Training
- Field Education Leadership Award from Bloomsburg University Social Work Program Dec 2019
- Black Culture Society Event Coordinator at Bloomsburg University
- 2014 Oratorical Event winner for personal commitment, dedication, and performance
- Member of 215 People’s Alliances
- Member of the Nation Honor Society
- Member of Tri-Alpha First-Generation Student Honor Society
- Invited Presentations Bolton, R., Edens, L., Griffin, S., Kahle, B., & Williams, S. (2023, April). Photovoice. Educational Research Design and Measurement. Doctor of Education West Chester University (presenters are listed alphabetically, as all contributed equally)
Certification
Completed Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
Completed Counseling on Access to Lethal Means on 01/30/2023
Completed the Community Outreach and Education Fund CBO training
Completed Top Tools & Tactics to Ramp up Your Online Organizing Game' Training
Field Education Leadership Award from Bloomsburg University Social Work Program Dec 2019
First World Ceremony Certificate OF Achievement for Service and Scholarship at Bloomsburg University Dec 2019
QPR Gatekeeper Certificate Nov 2019
Social work club member at Bloomsburg University
Timeline
Constituent Services, Kendra’s Brooks Office
01.2023 - 05.2023
Internship Student
AOD Services
08.2019 - 12.2019
Retail Sales Representative
Careers USAPhiladelphia
10.2016 - 08.2017
Direct Sales
Finish Line
07.2015 - 04.2021
Master of Arts - Social Work
West Chester University of Pennsylvania
Bachelor of Arts - Social WorkDec
Bloomsburg University of Pennsylvania
Associate of Arts - Social WorkMay, social
Community College of PhiladelphiaPhiladelphia
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