Shaliece Mcalpin
Fort Washington,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Owner, Hairstylist
Mane Luxury, LLC
Upper Marlboro, MD
05.2018 - Current
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implement marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Revitalized the salon''s social media presence by curating engaging content showcasing the my work, resulting in increased online bookings and brand visibility.
Senior Hairstylist
J.Bene Salon & Spa
Upper Marlboro, MD
03.2013 - 03.2018
- Perform all client consultations to determine client's desired needs
- Educate clients of proper hair products that would best suit their particular hair needs
- Keep meticulous track of all appointments for fellow colleagues and myself
- Maintain excellent rapport with existing cliental as well as build an excellent following of loyal and satisfied customers
- Attend networking events and recruiting functions; speak to possible candidates about potential career opportunities as well as network with other companies to establish client relationships.
Administrative Assistant
Kazi Investment Group
Arlington, VA
03.2013 - 01.2014
- Provided administrative support to the Vice President of Defense and three direct reports
- Organized the details of special projects, travel arrangements and corporate itineraries
- Ensured information flow to team members (e-mails, scheduled staff meetings, weekly reports, and face-to-face meetings)
- Prepared and process monthly expense reports; obtain approval for payment / reimbursement to corporate credit card
- Managed meeting arrangements, reservations, catering service, projector set-up
Executive Assistant
Raytheon Company
Arlington, VA
08.2008 - 12.2012
- Provided administrative support to the Director of the Air and Missile Defense Organization and his staff
- Managed calendars, schedule meetings, arrange conference calls, and kept team members prepared for all appointments
- Ensured information flow to team members
- Managed meeting arrangements and cross coordinated with other administrative personnel for conference room reservations, catering service, projector set-up
- Prepared visit authorizations for various customer facilities
- Coordinated conference registration and travel arrangements/accommodations with Travel Office
- Prepared and submit expense reports; obtain approval for payment / reimbursement to corporate credit card
- Prepared and submit check requests to accounts payable
- Answering phones for the Director and team and ensuring coverage at all times
Education
Graham Webb Academy of Hair
Arlington, Virginia08.2004
Skills
- Customer Relations
- Marketing
- Financial Management
- Client Service
- Quality Assurance
- Calendar Management
- Problem-solving aptitude
- Attention to Detail
Timeline
Owner, Hairstylist
Mane Luxury, LLC
05.2018 - Current
Senior Hairstylist
J.Bene Salon & Spa
03.2013 - 03.2018
Administrative Assistant
Kazi Investment Group
03.2013 - 01.2014
Executive Assistant
Raytheon Company
08.2008 - 12.2012
Graham Webb Academy of Hair
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