Summary
Overview
Work History
Education
Skills
Timeline
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SHALIECE R

Lees Summit,MO

Summary

I have an extensive background in reception, customer advocacy, and working in the medical field. With a heart for others and a joy in life my mission to help people succeed while effortlessly changing a frown into a smile. I am seeking a position that will afford me the opportunity to use the experience I have gained along with the drive I have to help your company be successful.

Overview

15
15
years of professional experience

Work History

Kansas City Transitional Care
Kansas City, Kansas
09.2016 - Current
  • Answer phones in a professional manner
  • Connecting calls to the appropriate department
  • Copying and scanning documents
  • Scheduling tours for future patients
  • Putting together new hire packets

Outpatient Registration

The University of Kansas Hospital
Kansas City, Kansas
02.2016 - 04.2018
  • I collected patient information and I also verified patient insurance
  • I collected co-pays and completed check-ins
  • Adhered to strict patient safety and confidentiality to ensure proper compliance.

Customer support advocate

United Health Group
Overland Park, Kansas
02.2012 - 04.2015
  • Answered phones in a professional manner
  • Answered members questions about their benefits
  • Transferred members to the state with questions about their eligibility

Executive

Lounge Bar & Grill
Kansas City, Kansas
12.2007 - 02.2012
  • Promoted from waitress to activity planner
  • My duties were to schedule and market events
  • Recruited waitresses and bartenders
  • Trained new staff
  • Kept the bar full by using online advertising and handing out flyers
  • After promotion in 2009 I continued to assist in reception, waitressing, and bartending events

Education

Associate of Arts - undefined

Pinnacle Career Institute
2012

Skills

  • Customer Satisfaction
  • Goal Oriented
  • Training and development
  • Recruiting
  • Results driven
  • Marketing
  • Telephone etiquette
  • Filing
  • Verbal and written Communication
  • Microsoft office

Timeline

Kansas City Transitional Care
09.2016 - Current

Outpatient Registration

The University of Kansas Hospital
02.2016 - 04.2018

Customer support advocate

United Health Group
02.2012 - 04.2015

Executive

Lounge Bar & Grill
12.2007 - 02.2012

Associate of Arts - undefined

Pinnacle Career Institute

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SHALIECE R