Shalika Barnard
American Canyon,CA
Summary
Experienced Operations Manager with a 21-year track record of effectively managing employee relations, recruitment, and performance management. Skilled in applying laws, rules, and regulations to ensure HR policy compliance and foster a positive work environment. Known for logical thinking and exceptional multitasking abilities. Committed to aligning efforts with organizational goals for optimal results.
Overview
21
21
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
07.2004 - 02.2025
- Lead bank operations team, streamline processes, and drive efficiency improvements
- Implement risk management strategies, resulting in reduced errors and enhanced customer satisfaction
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Spearhead digital transformation initiatives, modernizing banking systems
- Managed and motivated 15 employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Trained employees on proper procedures and strategies to improve productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Foster cross-functional partnerships to optimize operational workflows
- Mentor and develop high-performing teams, promoting a culture of continuous improvement and excellence
- Shape long-term operational strategies aligned with bank's goals
- Pioneer innovative solutions to address evolving customer needs and industry challenges
- Maintained meticulous records, ensuring audit readiness
- Detected and prevented fraudulent activities, safeguarding bank and customer interests
- Performed monthly compliance checks.
- Complied with regulatory guidelines and requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Complied with established internal controls and policies.
- Reviewed paper timesheets and entered in time reporting system.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Bank Teller
Wells Fargo
10.2003 - 07.2004
- Led teller team, ensuring compliance with banking regulations
- Streamlined cash handling processes, reducing errors and improving efficiency
- Efficiently process over 250 transactions daily
- Managed high-volume transactions, consistently meeting accuracy targets
- Identified and resolved customer issues, enhancing satisfaction rates
- Fostered teamwork among tellers, improving overall branch performance
- Mentored new hires, accelerating their proficiency in banking procedures
- Proposed and implemented new queue management system, reducing customer wait times
- Developed cross-selling strategies, boosting product adoption
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
High School Diploma -
Vintage High School
Napa, CA06.1997
Skills
- Mentoring
- Payroll
- Analytical Reasoning
- Time Management
- Employee onboarding
- Team Collaboration
- Emotional Awareness
- Policy implementation
- Data Analysis
- Coaching and mentoring
- Customer Engagement
- Problem Solving
- Cross-functional Leadership
- Conflict Resolution
- Quality Assurance
- Adaptive Problem Solver
- Proficient Task Management
- Multi-tasking
Timeline
Branch Operations Manager
Wells Fargo
07.2004 - 02.2025
Lead Bank Teller
Wells Fargo
10.2003 - 07.2004
High School Diploma -
Vintage High School