Shalil Dismukes
Pensacola,FL
Summary
Boosting company sales by applying communication strengths and upselling techniques with every interaction. Proficient in using internal knowledge to find solutions and resolve customer concerns. Offering unmatched customer service, excellent documentation skills, and financial experience. Reliable at managing multiple priorities with a positive attitude. Willingness to take added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Advisor
MUV
02.2020 - Current
- Built and maintained relationships with clients to provide ongoing support.
- trained team members to work as cashiers in accordance with company policies and procedures.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Provided exceptional service to medical patients, educating them on appropriate dosage and consumption methods for their specific conditions.
- Managed cash register transactions accurately, maintaining accountability for daily sales totals and deposit procedures.
- trained team members on product knowledge and education for daily work performance.
Cashier
Walmart
11.2017 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked closely with shift manager to solve problems and handle customer concerns.
Patient Escort
Sacred Heart Health System - TouchPoint Solutions
06.2015 - 08.2017
- Reduced delays in patient transfers by effectively communicating with clinical staff regarding changes in patient condition or readiness for transport.
- Managed high-stress situations calmly while transporting critically ill patients between procedures or units within the facility.
- Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
- Supported infection control initiatives by following proper hand hygiene practices and wearing personal protective equipment when necessary during transports.
- Collaborated with interdisciplinary teams, attending daily huddles to discuss patient needs and optimize workflow efficiency.
- Assisted nursing staff with transferring patients to and from beds, wheelchairs, and stretchers, reducing wait times for care.
- Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition for next designated location.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Education
High School Diploma -
Booker T. Washington High School
Pensacola05.2014
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Customer Service
- Cash Handling
- Problem-Solving
- Client Relationship Building
- Attention to Detail
Timeline
Advisor
MUV
02.2020 - Current
Cashier
Walmart
11.2017 - 01.2020
Patient Escort
Sacred Heart Health System - TouchPoint Solutions
06.2015 - 08.2017
High School Diploma -
Booker T. Washington High School