Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shalillian Owens

Fairburn,GA

Summary

  • Hardworking Reservations Agent promoting more than 3 years of expertise successfully handling tasks in fast-paced departments. A pleasant individual with experience promoting hotel amenities to guests and prioritizing tasks. A focused employee known for being an active contributor to great organizations.
  • Enthusiastic Reservations Agent with background managing bookings and cancellations for large hotels, flights, tours. car rental vacations and etc. Helpful and friendly with exemplary telephone etiquette, problem-solving and organizational skills.
  • Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 3-4 years of experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
  • Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems.
  • Health Benefits Coordinator responds quickly to beneficiary requests.
  • Effective at answering questions about plans, coordinating paperwork and documenting updates. Detail-oriented and resourceful with exemplary investigations skills.
  • Well-qualified benefits team player well-versed in comparing plans, writing reports and explaining benefits. Excellent communication, organizational and multitasking abilities.
  • Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Reservations Agent

Delta Vacations
11.2020 - Current
  • Create various documents, business requirements, and functional, technical specifications.
  • Assists customers in booking reservations for vacations, tours, resorts, travel, business or events
  • Responsible for actually booking the reservation, and selling customers additional products or services.
  • Making sure the customers have the best prices fo the trip
  • Make modification to flights, hotel, or rental cars
  • Help customers book flights, Travel protection or excursions
  • Locates available flights and the best connections for the customers and travel agents
  • Take payments with major credit cards, skymiles, vouchers or ecredits
  • Assisting customers with booking accommodations and car rentals, as well as providing information on travel-related services.
  • Keeping up-to-date with Delta Airlines policies, procedures, and promotions to provide accurate information to customers.
  • Providing excellent customer service by addressing and resolving customer concerns with professionalism and courtesy.
  • Share different deals and reservation packages with customers and travel Agents
  • Making flight reservations, changes, and cancellations accurately and efficiently.
  • Answering inbound calls and assisting customers with reservations, ticketing, and general inquiries

Customer Service Representative

Chime Solutions
09.2018 - 09.2020
  • Help assist customer with enrolling to health benefits
  • Take inbound and outbound calls
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, support policies and procedures.

Data Entry Clerk

SOURECORP
06.2013 - 11.2016
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Analyzed current data records to provide detailed reports.
  • Coded and processed applications into required electronic formats.
  • Utilized techniques for increasing data entry speed.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Compared transcribed data with source document to detect and correct errors.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Conducted audits of existing data entry processes.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.
  • Updated and maintained customer information, documents and records.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Managed and organized documents for data entry tasks.
  • Developed and implemented data entry operations.
  • Evaluated source documents to locate needed information.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.

Customer Service Representative

Blue Cross And Blue Shield
07.2010 - 03.2011
  • Verified insurance eligibility and coverage for patients.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Resolved billing inquiries and disputes in timely fashion.
  • Handled customer service inquiries through via telephone and through email.
  • Developed and implemented customer service policies and procedures.
  • Processed enrollment paperwork and benefits forms.
  • Answered questions about eligibility determinations and plan options.
  • Expedited benefit delivery by establishing working relationships with benefit providers.
  • Prepared thorough reports outlining plan performance.
  • Maintained confidentiality of all employee information.
  • Paid attention to detail while completing assignments.

Education

No Degree - Business Administration And Management

Ashford University
Iowa City, United States
12.2016

Skills

  • Good Telephone Etiquette
  • Administration skills
  • Active listening skills
  • Customer service skills
  • Critical thinking skills
  • Ability to sell products and services skills
  • Reading comprehension skills
  • Persuading skills
  • Excellent verbal communication skills
  • Event planning & management skills
  • Finance & accounting qualifications
  • Clerical Support
  • Multitasking
  • Networking
  • Time Management
  • Problem Resolution
  • Ability to work independently and meet performance targets in a remote work environment
  • Basic computer skills and the ability to navigate reservation systems
  • Exceptional attention to detail and accuracy in processing reservations and transactions

Certification


  • CTA - Certified Travel Associate

Timeline

Reservations Agent

Delta Vacations
11.2020 - Current

Customer Service Representative

Chime Solutions
09.2018 - 09.2020

Data Entry Clerk

SOURECORP
06.2013 - 11.2016

Customer Service Representative

Blue Cross And Blue Shield
07.2010 - 03.2011

No Degree - Business Administration And Management

Ashford University

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Shalillian Owens