Shalimar Alman
Klamath falls
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
23
23
years of professional experience
Work History
Bather
Amanda Moss Pet Grooming
01.2024 - 08.2025
- Assisted in bathing and grooming pets with attention to safety and comfort.
- Learned proper handling techniques for various dog breeds during grooming sessions.
- Maintained cleanliness of bathing area and tools to ensure hygienic conditions.
- Followed instructions for specific grooming needs based on pet characteristics.
- Adapted to different pet temperaments, ensuring a calm and positive experience.
Bud Tender
Emerald Triangle
04.2021 - 01.2024
- Provided exceptional customer service by assisting clients with product selection and addressing inquiries.
- Educated customers on cannabis strains, effects, and consumption methods to enhance their experience.
- Maintained cleanliness and organization of display areas to create a welcoming environment.
- Processed transactions accurately using point-of-sale systems, ensuring compliance with regulations.
- Supported promotional events by engaging customers and showcasing new products effectively.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
Customer Service Representative
Iqor
01.2003 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely support and accurate information.
- Managed high-volume phone calls, ensuring efficient service delivery and issue resolution.
- Collaborated with team members to streamline processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
San Clemente Ca
Skills
- Patience and empathy
- Gentle handling
- Cleanliness and sanitation
- Stress reduction techniques
- Customer service
Timeline
Bather
Amanda Moss Pet Grooming
01.2024 - 08.2025
Bud Tender
Emerald Triangle
04.2021 - 01.2024
Customer Service Representative
Iqor
01.2003 - 08.2019
High School Diploma -
San Clemente Ca
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