Summary
Overview
Work History
Education
Skills
Accomplishments
References
Availability
Timeline
Generic

Shalimar Felix

Kissimmee,Florida

Summary

My objective is to be a part of a team and consolidate myself professionally in a company where personal achievements and performance are recognized, in addition to allowing opportunities for personal and professional development.

Overview

7
7
years of professional experience

Work History

Food and Beverage/ Trainer

Disney World
08.2023 - Current
  • Increased overall efficiency by assisting in the preparation of food items and maintaining proper inventory levels.
  • Contributed to higher sales by upselling menu items and promoting daily specials to guests.
  • Demonstrated adaptability by effectively performing both front-of-house and back-of-house duties as required.
  • Built strong relationships with customers by addressing concerns promptly and ensuring their dining experience met high expectations.
  • Maintained compliance with local health codes through regular cleaning schedules and strict adherence to sanitation guidelines in all areas of the establishment.
  • Supported team members during peak hours, multitasking between various roles as needed.

Alpha Cleaning

Carmen Rodriguez
06.2020 - 07.2023
  • Prepared,verified, and recorded client payments and transactions related to accounts receivable.
  • Creates invoices according to company practices;submits invoices to customers.
  • Sent correspondence for standard past-due accounts and collections, identified accounts in past-due status by reviewing files, and contacted delinquent account holders to request payment.
  • On occasion, I would visit client sites to supervise and check cleaning services completed were up to client’s standards.
  • Verified invoices against purchase orders and ensured goods or subcontracted services were received/completed before issuing payment to vendors.
  • Responded to customer calls and emails to answer questions about services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Barista

Starbucks, Barista
04.2017 - 05.2020
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Complied with standards for merchandising, stocking and storing product.

  • Listened carefully to customer requests and created personalized, delicious beverages, which improved
  • Promoted additional items with beverages, increasing store sales.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.


Education

Universidad Ana G.Mendes
Cupey

High School Diploma -

Cupey Maria Montessori School
Cupey
05.2010

Skills

  • Proficient in Microsoft Word, Excel, Power Point, Excribe (EHR), Outlook
  • Excelent verbal, written communication, interpersonal and presentation skills
  • Abilty to work indepently and in fast- paced enviorment
  • Ability to anticipate work needs and interact professionally with customers
  • Fluent in English and Spanish

Accomplishments

    Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive experience.

  • Won Team Leader in 2022.

References

Upon request.

Availability

I'm available to work at any shift.

Timeline

Food and Beverage/ Trainer

Disney World
08.2023 - Current

Alpha Cleaning

Carmen Rodriguez
06.2020 - 07.2023

Barista

Starbucks, Barista
04.2017 - 05.2020

Universidad Ana G.Mendes

High School Diploma -

Cupey Maria Montessori School

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Shalimar Felix