Shalimar Vega-Mavroff
Charlotte,NC
Overview
18
18
years of professional experience
Work History
Senior Manager Collateral
BETTER HOLDING CO
01.2022 - 01.2025
- Risk/revenue mitigation policy decision maker, navigating compliance, investor, insurer requirements
- Completed technical implementation to automate integration of Value Verify/Value Acceptance/Hybrid appraisals reducing collateral cycle time by up to 50% when eligible
- Incorporated modern, compliant FNMA virtual inspection options, reducing mortgage origination timelines to close/fund, largely eliminating need for final inspections by an appraiser and improving cycle times by 20%
- Oversight of a global team
Senior Regional Manager AMEX Partnership
BETTER HOLDING CO
01.2021 - 01.2022
- Principal AMEX national partnership leader of Coordination/Processing
- Activities include workflow improvement, pipeline oversight, target setting, and strategic initiatives including customer experience
- Played a key role in leadership development initiatives
- Served as the nationwide operations leader charged with oversight of nationwide processing/closing teams in the AMEX partnership
- Developed and implemented operational strategy improving the funded loan target achievement from 62% to 101% in first 90 days
- Collaborated with Underwriting leaders to cross train, improving conversion from 84.80% to 94.30% in first 90 days
- Successful renewal of this key partnership through significant industry downturn
Real Estate Valuation Services Manager II
WELLS FARGO HOME MORTGAGE
01.2017 - 01.2021
- Executed all aspects of corporate credit risk management and managed the monthly valuation pipeline of $27.2T
- Served as the operations appraisal management company relationship owner
- Ideated and developed regular touchpoints at the senior leader level with operations and quality control, which enhanced effectiveness
- Spearheaded efforts to improve service level metric 5.36% in the first month
- Decreased operating costs per unit 8 of 12 months in 2017
- Led de-specialization efforts to scale resources while increasing organizational agility and efficiency
- Created and implemented leadership development program to increase candidate pipeline
Loan Administration Manager III, AVP HECM Default Servicing
WELLS FARGO HOME MORTGAGE
01.2015 - 01.2017
- Accountability for servicing $23.5B default HECM portfolio
- Decisioned strategic write off/repurchases based on risk evaluation in close collaboration with counsel mitigating life of loan losses
- Led large scale strategic business initiatives/customer remediation efforts while leveraging business support resources including Project Management Office, Analytics, Business Support, Technology, and Operational Risk resulting in integrated solutions meeting partner needs
- Managed Foreclosure Attorney Network relationships to meet default timelines
- Supervised Paralegals and oversight of legal order processing
- Led default implementation of large scale and regulatory driven industry change
- Served as the principal for complex 18-month corrective action plan across 6+ business lines in a heavily matrixed organization with no direct authority
- Successfully led team retention through a confidential portfolio divestiture
Loan Administration Manager III, AVP
WELLS FARGO HOME MORTGAGE
01.2011 - 01.2015
- Oversight for Mortgage-Backed Securities (MBS) default operations
- Provided leadership and direction to a team of 70
- Improved service level from 90+ days to less than 20 days in first 90 days
- Running portfolio of ~20k loans
- Direct oversight during audits from state and GSE regulators
Lending Manager
WELLS FARGO HOME MORTGAGE
01.2010 - 01.2011
Loan Administration Manager II
WELLS FARGO HOME MORTGAGE
01.2009 - 01.2010
Loan Administration Manager
WELLS FARGO HOME MORTGAGE
01.2008 - 01.2009
Mortgage Loan Adjustor Trainer, Team Lead
WELLS FARGO HOME MORTGAGE
01.2007 - 01.2008
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ08-2013
Skills
- Business performance management
- Reporting oversight
- Cross-functional communication
- Operations management
- Talent development
- Operations planning
- Cross-functional team leadership
- Documentation and reporting
- Data-driven decision making
Timeline
Senior Manager Collateral
BETTER HOLDING CO
01.2022 - 01.2025
Senior Regional Manager AMEX Partnership
BETTER HOLDING CO
01.2021 - 01.2022
Real Estate Valuation Services Manager II
WELLS FARGO HOME MORTGAGE
01.2017 - 01.2021
Loan Administration Manager III, AVP HECM Default Servicing
WELLS FARGO HOME MORTGAGE
01.2015 - 01.2017
Loan Administration Manager III, AVP
WELLS FARGO HOME MORTGAGE
01.2011 - 01.2015
Lending Manager
WELLS FARGO HOME MORTGAGE
01.2010 - 01.2011
Loan Administration Manager II
WELLS FARGO HOME MORTGAGE
01.2009 - 01.2010
Loan Administration Manager
WELLS FARGO HOME MORTGAGE
01.2008 - 01.2009
Mortgage Loan Adjustor Trainer, Team Lead
WELLS FARGO HOME MORTGAGE
01.2007 - 01.2008
Associate of Arts - Business
University of Phoenix
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