Shalina A. Gipson
Chicago House Social Service Agency
Lyons,USA
19
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Financial Benefits Counselor
4 Years 1 Month- Manage a caseload of clients requiring assistance with public benefits, insurance navigation, SSI/SSDI applications, and benefits advocacy.
- Conducted outreach and engagement activities to identify and connect individuals with SOAR and supportive services.
- Assist clients throughout the SSI/SSDI application process, including completing applications and gathering required documentation.
- Prepare detailed SOAR Medical Summary Reports to support disability benefit applications.
- Obtain and organize medical records, treatment histories, and supporting evidence to strengthen SSI/SSDI claims.
- Serve as a liaison between clients, the Social Security Administration, healthcare providers, and other government agencies.
- Coordinate appointments with physicians, psychiatrists, and specialists to obtain medical evidence and documentation.
- Provided case management, crisis intervention, and comprehensive support for individuals with complex needs, ensuring they received necessary resources.
- Assisted clients with health insurance enrollment, Medicaid renewals, and navigation of insurance options to secure essential coverage.
- Maintain accurate client records, progress notes, and case documentation in compliance with agency standards.
Test Center Administrator
4 Years 2 Months- Maintained strict confidentiality of candidate, client, and organizational information in accordance with company policies and procedures.
- Prepared, reviewed, and submitted reports to the corporate office accurately and within established deadlines.
- Assisted candidates, clients, and members of the public by providing information, answering inquiries, and directing them to appropriate resources and services.
- Coordinated with property management to ensure testing center facilities remained safe, secure, and compliant with operational standards.
- Supported management by completing special projects, administrative assignments, and operational tasks as needed.
Home Care Service Manager
5 Years 6 Months- Designed and delivered nutritious meal options tailored to meet specific dietary requirements of clients.
- Managed client transportation arrangements, prioritizing punctuality to support healthcare access.
- Implemented systematic cleaning and organization practices to foster a safe and healthy environment for the client.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
Customer Assistant/Sales (Volunteer)
2 Years 10 Months- Delivered exceptional customer service by assisting shoppers, answering questions, and creating a positive shopping experience.
- Organized, stocked, and displayed newly received donations to support efficient retail operations.
- Maintained a clean, organized, and welcoming sales floor to ensure an enjoyable environment for customers and staff.
Customer Service Assistant
2 Months- Processed customer orders accurately and efficiently for a company specializing in handcrafted organic candles, soaps, and personal care products.
- Conducted quality inspections of products prior to shipment to ensure compliance with company standards and customer expectations.
- Prepared and fulfilled customer orders while maintaining accurate records of incoming and outgoing inventory.
- Provided professional customer service to callers and visitors, addressing inquiries, resolving concerns, and handling customer complaints effectively.
- Promoted company products at community events, fairs, and fundraising activities to increase brand awareness and support sales initiatives.
Phone Interviewer
1 Year 3 Months- Conducted extensive telephone based data collection by managing a high volume of inbound and outbound calls to support public health research initiatives.
- Interviewed households using structured survey methodologies and adjusted questioning techniques to obtain accurate and complete responses.
- Maintained detailed and accurate records of participant information, collecting and documenting data for more than 100 families on a weekly basis.
Education
Bachelor of Social Work
Associate of Science
Medical Administrative Assistant Certificate
Skills
· Case Management & Care Coordination
· Client Advocacy & Resource Navigation
· Benefits Counseling (SSI/SSDI
SOAR
Medicaid)
· Crisis Intervention & Problem Solving
· Client Assessment & Intake
· Trauma-Informed & Person-Centered Care
· Community Outreach & Referral Services
· Motivational Interviewing & Active Listening
· Documentation
Case Notes & Medical Records Review
· HIPAA Compliance & Confidentiality
· Cultural Competency & Interdisciplinary Collaboration
· Microsoft Office & Electronic Records
Timeline
Financial Benefits Counselor
Chicago House Social Service Agency
05.2022 - 06.2026Read More
Test Center Administrator
Prometric
07.2016 - 09.2020Read More
Home Care Service Manager
Emerson Haslam
01.2011 - 07.2016Read More
Customer Service Assistant
The Enterprising Kitchen
06.2010 - 08.2010Read More
Customer Assistant/Sales (Volunteer)
Salvation Army
02.2008 - 12.2010Read More
Phone Interviewer
National Opinion Research Center, University of Chicago
03.2007 - 06.2008Read More
Triton College
Associate of Science
Read More
University of Illinois
Bachelor of Social Work
Read More
Everest College
Medical Administrative Assistant Certificate
Read More