Shalini Ignatenkov

• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Collaborated with stakeholders to define features, integrations and partnerships.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Recommended improvements to existing or proposed systems to enhance solution functionality.
• Improved processes and procedures to achieve key performance metrics.
• Generated reports and obtained data to develop analytics on key performance and operational metrics.
• Worked with internal teams to understand business needs and changing strategies.
• Conducted data analysis to prepare forecasts and identify trends.
• Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.

• Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
• Prioritized day-to-day delivery functions to promote sustained growth within digital and mobile technology division.
• Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
• Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
• Pinpointed inefficiencies in business processes and recommended improved policies.
• Developed new analytical systems to improve essential business metrics visibility.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Recommended improvements to existing or proposed systems to enhance solution functionality.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Collaborated with stakeholders to define features, integrations and partnerships.
• Identified and analyzed user requirements, to develop optimization strategies.
• Used devops to create, edit and maintain user stories
• Obtained data from devops to analyze defects
• Monitored use cases through the SDLC using devops

• Created Business Requirement Documents (BRD) and Functional Specification Documents (FSD)
• Documented business practices and requirements
• Validated requirement traceability
• Updated DevOps with testing information throughout the SDLC
• Researched current business procedures by holding meetings with end users and SME’s
• Developed and presented in-person, online, and remote demos for end users
• Utilized process management skills and experience to define project requirements, document project milestones/deadlines and map solutions
• Maintained up-to-date and accurate records in DevOps.
• Recognized areas requiring process improvement systems by studying current practices and recommending modifications.
• Prepared training and process flow documentation in effort to maintain business goals
• Supported IT department with technology infrastructure and business services based on business strategies and IT projects.

• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Collaborated with stakeholders to define features, integrations and partnerships.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Recommended improvements to existing or proposed systems to enhance solution functionality.

QA Activities

• Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.
• Verified aspects of integration testing, functional testing and regression testing.
• Created test results and tested summary deliverables to enable production implementation readiness.
• Participated in sprints to verify solutions applied met business requirements appropriately.
• Created and executed test cases for large business initiatives, automating test cases and for regular execution.

• Kept relationships with customers positive and open by reaching out regularly to check on needs and offer solutions.
• Developed and deployed effective strategies for growing territory sales.
• Attended special events, conferences and trade shows to represent company, showcase offerings and bring in new customers.
• Listened to customer needs to identify and recommend best products and services.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Introduced new services and offers to customers in public and private schools worldwide.