Shalini Polamarasetti

9+ years of experience as a Salesforce CRM Administrator and hands-on experience in SFDC development using the Components, Reports, SOQL, SOSL. Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Administrator. Expertise knowledge of CRM processes like Sales, Marketing, Customer Service, Customer Support, Business processes and recommended solutions to improve their processes in Salesforce.com. Developed Lightning Component Framework and built Lightning component using aura framework. Salesforce custom objects, Junction objects, master-detail relationships, and lookup relationships. Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow. In-depth experience in CRM business processes and developing Salesforce CRM AppExchange applications, Service and Sales Cloud Functionalities and good in configuring and administering the Salesforce CRM environment. Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design. System, Lightning App Builder and Lightning Component features. Worked with AngularJS and Salesforce Aura for framework design. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile. Deployment/Continuous Integration experience through Change set, Tortoise GIT/GITHUB, ANT. Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget. Designed Lightning pages by using LWC and Lightning message service to communicate with other frameworks in lightning pages. Extensive experience in developing Data loader, Visualforce pages, writing Workflows. Experienced in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer, Data Loader, Excel Connector and Workbench. Worked on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud, and Communities. Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Field Dependencies, Custom objects, Custom Tabs, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, security and sharing rules, Tasks, and actions. Experience in setting up the sharing model including custom Profile creation, assigning the roles to the users, and creating the Sharing Rules to share data between different hierarchies. Strong understanding of CRM Business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management. Understanding in different phases of SDLC (Software Development Life Cycle) including strategic systems planning, designing, programming, testing, documentation. Strong understanding in creating ad hoc reports and dashboards by introducing new report types as and when requested by stakeholders. Good knowledge of Service Cloud and Sales Cloud and Chatter. Experience working with Salesforce.com Service Cloud, Sales cloud as well as marketing cloud and configuring Administration setup on salesforce.com platform. Participated in all stages of Software Development Life Cycle (SDFC) and Contract Life Cycle Management i.e., System Analysis, Design, Development and Testing. Expertise with Object Oriented Design (OOD), Analysis (OOA). Highly motivated, good communication skills, quick learner, decision-making capability and consistently demonstrated leadership skills, experienced working with both large and small teams. Excellent team player with Interpersonal, Communicational, Organizational and Project Management skills.

• Certified Salesforce Administrator (ADM 201)
• Platform Developer 1
• Salescloud Consultant
• Servicecloud Consultant