Shalini Sharma

Worked collaboratively on Captiva enhancements, adapting to business requirements to drive effective solutions.

Actively participated in Captiva support activities, including batch monitoring, batch fixing, and modules monitoring to ensure system reliability.

Engaged in the development of Captiva classification and extraction methodologies, with specific contributions to HPA and generic template designs.

Gained hands-on experience with multiple Captiva modules such as ScanPlus, ImageProcessor, Desktop, Multi, ODBC, and Standard Export, contributing to efficient data processing solutions.

Effectively troubleshot and resolved complex Tier 3 technical issues, logged incidents, and partnered with cross-functional teams to improve overall application performance.

Provided first-level troubleshooting for multiple applications, effectively handling over 20 user requests per week.

Collaborated daily with development, Windows, and database teams to address various production issues, ensuring efficient problem resolution.

Analyzed customer requirements and developed SQL queries to produce detailed monthly reports.

Actively monitored Windows server performance to maintain high levels of system availability and operational efficiency.

Contributed to the creation of test plans and test cases, executed end-to-end testing, and designed sign-off templates for Captiva and other applications.

Participated in the maintenance and upgrading of numerous applications, contributing to their seamless functionality and reliability.

Streamlined the troubleshooting process through the creation of comprehensive documentation, resulting in increased efficiency and reduced downtime.

Created and fine-tuned SQL queries to streamline data management and retrieval processes, improving efficiency and accuracy.