Shalini Srivastava

• Delivered expert technical support for AWS services, including Load Balancer, CloudWatch, and EventBridge.
• Diagnosed and resolved complex cloud infrastructure issues, ensuring optimal availability and scalability.
• Assisted customers in optimizing AWS resources and troubleshootingperformance bottlenecks.
• Created and maintained comprehensive knowledge base articles andtechnical documentation.
• Collaborated with engineering teams to enhance service reliabilityand improve customer experience

• Extensive experience managing Change Requests (CRs) through the ITSM Change Management module, including Standard, Normal, and Emergency changes.
• Developed comprehensive documentation for various applications, facilitating seamless knowledge transfer among team members.
• Monitored incident trends and performed root cause analysis for recurring issues, collaborating with Problem Management to prevent reoccurrence.
• Efficiently triaged, prioritized, and assigned incidents based on impact and urgency, reducing incident backlog and improving response times.
• Instituted formal PIRs (Post-Incident Reviews) to capture lessons learned and prevent issue recurrence..
• Established clear KPIs and dashboards for operational monitoring, increasing visibility and data-driven decision-making.

• Used Agile Scrum for development and participated in daily scrum meetings.
• Developed Deals REST API for ongoing Toyota deals.
• Utilized Git for version control and AWS Lambda with the serverlessframework.
• Integrated with S3 and PostgreSQL for object storage.

• Worked on a database migration projects.
• Automated production jobs using Unix shell scripts and AutoSys.
• Developed REST (JAX-RS) services for entity management acrossFreddie Mac.
• Utilized Spring Framework for dependency injection and JUnit fortesting.
• Participated in Agile-Scrum, attending daily scrum meetings.
• Used Jira for issue tracking and Version-One for sprint management.
• Managed version control with Teamforge Git.
• Contributed to the analysis, design, and implementation phases ofthe project.

• Developed REST (JAX-RS) web services with Java and Spring Boot, using JUnit for test cases.
• Utilized Spring JDBC template for data persistence and ActiveMQ for communication with TSYS.
• Managed application deployment and source code with uDeploy, Git,

and Jenkins, and ensured code quality with Sonar.
• Performed testing using SOAP UI and Postman, and maintained sprint

user stories and tasks in Version-One.

• Monitored production jobs using Autosys and TSN workstation, troubleshooting job failures and providing solutions.
• Coordinated with business users and development teams to resolve issues and tracked milestones throughout the day.
• Sent RFB status emails, escalated issues promptly, and created incidents for delays impacting business.
• Communicated and coordinated across teams to resolve incidents.

Developed a web-based Leave Management System, automating leave processes. Created design and testing documents, implemented web services and client authentication, and developed DAO for database interaction. Provided system testing and onsite support