Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shalini Wilfred

Reston,VA

Summary

Solution-driven Agile Project & Program Manager with19+ years of experience leading agile transformation strategies and integrating agile practices. In-depth experience managing $525M portfolios and agile product development pivotal to meeting project milestones. Builds the bench of agile leadership by coaching large teams in Scrum, SAFe, Kanban and training Scrum Masters, Product Owners, Agile Business Analysts, Technical Leads, and Developers. Valued for strengthening portfolio positioning by deepening client trust through unique technical and emotional intelligence. Stays abreast of leading-edge agile methodologies in rapidly evolving environments. Resourceful Agile subject matter expert known for fostering collaborative cultures that bridge gaps and maintain a cadence of continuity and growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sr. Manager, Agile PMO

Leidos
12.2023 - Current
  • Spearheading the Agile software development effort for the agency via the PMO supporting the Information Technology and Data Innovation Office at ARPA-H on a $123M36-month contract
  • Leading the Agile transformation, development, and performance of12 development and support teams in an effort to optimize efficiency, provide transparency, deliver world-class solutions with high impact on our customer community
  • Oversee the selection, evaluation, contracting, and integration of external hardware, software, and processes to implement effective business solutions
  • Operationally Lead and manage the analysis, planning, development, testing, release, and maintenance of support systems
  • Build high-performing Agile teams through structured training, diverse assignments, coaching, mentoring, and other development techniques, supplemented by regular one-on-one and group meetings
  • Formulate and enforce both tactical and strategic plans to address technical business needs effectively
  • Develop and manage project cost estimates, assess benefits, provide justification, and evaluate potential risks associated with projects
  • Manage the daily activities of project teams, ensuring compliance with established timelines and quality benchmarks
  • Identify potential challenges in advance and take proactive measures to ensure the timely and successful delivery of projects
  • Manage vendor relationships and oversee related projects to ensure alignment with business goals
  • Lead and manage business process re-engineering efforts for existing systems and the development and implementation of new systems
  • Manage project budgets, track spending, and ensure that projects are completed within financial limits
  • Adapt resource allocation plans to meet evolving project needs and shifting priorities
  • Championing procurement and implementation of the Atlassian suite of project management software applications (Jira, Align, Guard, Jira Align, Confluence, Trello) into ARPA-H
  • Maintain revenue and cost objectives across the contract task objectives in alignment with the agency’s strategic vision
  • Apply processes and structure to Agency’s OKRs (Objective and Key Results) in an effort to meet FY goals across the agency
  • Educating and coaching over100 personnel on the Agile framework, including software engineers, technical leads, Product Owner, Scrum Masters to deliver solutions in a consistent, and iterative process via monthly Lunch and Learn sessions
  • Successfully communicate and manage client relationship and contract management for contract continuation, personnel retention, and maintain a growth profit margin level for the contract
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Sr. Program Manager, Agile PMO

Ekuber
07.2023 - 12.2023
  • Spearheading program and project management of5 teams supporting the Office of Technology and Data at ARPA-H
  • Steering teams to support Mission Offices in an effort to accelerate application development and delivery of applications for immediate use
  • Provide resource capacity management and prioritizations to allow for successful delivery of products and product engagement
  • Cultivating a strong project management framework by designing project strategies to enhance cross-functional software development teams comprising of project managers, developers, and business analysts
  • Partnered with Program Manager to facilitate and standardize project prioritizations and resource management
  • Maintain program health by identifying and mitigating risks, providing program and project level prioritizations, and aligning critical resources to high priority projects
  • Assisted in pre-award phases specific to technical review readiness (TRR) in support of business development and contract proposal efforts
  • Build and deliver monthly reports to C-level leadership on project and contract status
  • Coach project managers, business analysts, technologists, and developers on Agile methodology and processes
  • Managing developers on PowerApps (Canvas and Model-Driven) based on business needs and requirements
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Reduced program costs through diligent budget management and identifying areas for cost savings.

Senior Manager, Agile Program Management

Paradyme Management
03.2022 - 07.2023
  • Directed a $23M contract vehicle supporting software development & change management activities for15+ client applications in support of ongoing IT transition to cloud environment
  • Mobilize team talent and resources to deliver end-to-end project lifecycles within client time and budget requirements
  • Own CI / CD pipeline onboarding strategy for AWS Cloud customers
  • Mentor and train15+ employees to support250+ monthly deployments through rigorous timelines, sprints, and task management
  • Develop and facilitate revised SAFe implementation plan aligning existing agile project management methodologies with customer priorities and dependencies
  • Increase cost efficiencies15% by analyzing existing processes to improve strategic planning / resource management
  • Instrumental in adopting SAFe and Kanban methodologies by building Agile transformation guidebook and training materials
  • Support weekly, monthly, and quarterly reports informing senior leadership of project and portfolio updates
  • Monitor team performance and equip employees with essential skills to outperform goals within Agile SAFe framework
  • Mentor and manage team and report on progress via Jira and Confluence
  • Oversee all aspects of Agile development practices including Atlassian Jira Dashboard development / administration and Confluence
  • Assess process / policy documents, design and implementation plans, manuals, and supporting documentation to ensure consistency across program and projects
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Senior Manager, Product Implementation

Samora Design Collective
03.2020 - 03.2022
  • Oversaw all program management aspects of overseas design collective startup, orchestrating targeted product and web application development lifecycles from start to finish
  • Partnered with senior management to devise execution strategies that bolstered on-time and in-budget project deliveries
  • Led product teams in product design, development, and launch activities spanning3 continents
  • Led multidisciplinary teams of designers and IT software developers to spearhead web application development, deployment, and maintenance
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Managed all project planning and roadmap delivery for future product features and implementation
  • Coordinated design meetings and decisions with internal departments and teams.
  • Successfully built and executed project plans enabling organization to meet goals within first year of development
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Led project vendors to deliver results within budget and scope
  • Improved product functionality with innovative design solutions, resulting in increased sales conversions.
  • Maintained a pulse on project and program health, identifying and mitigating risks to implementations while defining plans and resources pivotal to project requirements
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
  • Optimized product performance with data-driven analysis and continuous improvement initiatives.
  • Led cross-functional teams to deliver high-quality products on time and within budget constraints.

Senior Program Manager, Agile Program Management

Unisys
11.2017 - 03.2020
  • Owned Agile Program of a $525.5M program for a lift and shift into the cloud for Southern U.S
  • Border operations
  • Mobilized75+ contract resources managing10 mission applications serving22K+ users
  • Designed customized migration framework eventually used with4 other agency directorates
  • Converted all legacy applications to the cloud with minimal impact on customer usage of a suite of7 applications
  • Tapped to manage and expedite special assignments for the White House, Congress, and legal stakeholders in support of new legislation
  • Pursued business development and assisted with pre-award phases including Business Approval Reviews (BARs) and Business Risk Reviews (BRRs)
  • Liaise with recruitment and HR teams on management of employee performance, goals, retention, expectations
  • Revitalized Jira activities to increase team accountability and client satisfaction
  • Prepared Release Managers to manage3+ releases weekly and lead CCB and Enterprise CAB
  • Minimized project timelines10% by refining project scope and deliverables based on deadlines and requirements
  • Reduced downtime to -2% through project and program management optimizations to modernized10 mission-centered applications
  • Trained entire portfolio on SAFe best practices within directorate of200+ people on Agile release train
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
  • Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
  • Reduced program costs through diligent budget management and identifying areas for cost savings.
  • Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.

Senior Agile Coach / Project Manager

SAIC
03.2014 - 09.2017
  • Directed $60M contract for web-based patent examiner tool serving9K patent examiners
  • Managed web-based software development lifecycles and cross-functional teams in UI / UX, CM, and Enterprise Architecture
  • Coordinated deployment activities in collaboration with change management team
  • Facilitated Scrum ceremonies to ensure seamless grooming, planning, retros, demos, and daily scrums
  • Improved team performance through continual Agile coaching and mentorship, educating development team in advanced Agile Scrum and Kanban methodologies
  • Built team capabilities by providing Agile training and coaching for Scrum Masters and Product Owners
  • Led Agile transformation for5 software development teams that improved capabilities and custom use of VersionOne

Agile Consultant (SAFe Coach)

Capital One
03.2013 - 12.2013
  • Spearheaded Agile management of2 component teams supporting8 product teams
  • Steered credit card data transformation and800 teller system migration effort of US-HSBC to Capital One
  • Provided resource capacity management with deadline and budget constraints
  • Working in unison with the RTE on leading the Capital One’s first SAFe implementation within the Card vertical
  • Coached and mentored Scrum Masters, Product Owners, and development team on Scrum, Kanban, and SAFe
  • Cultivated strong team cadence and productivity by designing comprehensive cross-functional software development teams comprising developers, testers, and business system analysts
  • Partnered with product owners to streamline real-time messaging software installation / management for enterprise-wide adoption
  • Expedited Scaled Agile Framework delivery with200+ resources in coordination with enterprise PMO
  • Organized2-week Scrum ceremonies including grooming, planning, daily scrums, and demos
  • Integrated SAFe methodologies into team environments, reporting on all impediments, status, and burn-down to RTE

Senior Manager, Product

Orbitz
12.2008 - 02.2013
  • Oversaw web / release development and platform migration from legacy to Java platform
  • Refined year-over-year strategies while balancing marketing, editorial, and technology delivery group priorities
  • Managed multiple web application development teams using SDLC Waterfall and Agile Scrum / Kanban methodologies
  • Led Orbitz’ East Coast implementation of Agile Scrum across the business unit by training and coaching both technical and business teams
  • Oversaw full-scale development lifecycle of OTA-trip.com from discovery to implementation in3 months
  • Instilled remote teams with project schedules and deadlines, providing Agile management tactics that yielded a98% success rate
  • Analyzed and synthesized user data and feedback into targeted reports for marketing and sales leadership
  • Developed UI / wireframes to focus on the user experience based on data and user feedback
  • Delivered several projects with100% success and zero rollbacks due to exceptional release and project management
  • Facilitated monthly release cycles including performance / regression testing, Pre-UAT, UAT, post-release support, and training
  • Analyzed metrics to measure product performance.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Coordinated project planning and execution with team members and team leads.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.

Technical Project Manager / Business Analyst

Tier Technologies
04.2007 - 11.2008
  • Served as subject matter expert to clients, guiding feature customization and product solutions to exceed expectations
  • Authored UAT test plans and training scripts to expedite software delivery
  • Managed routine upgrades, data migration, support, and maintenance in technical capacity
  • Spearheaded purchasing system replacement and implementation using custom e-procurement system for the city of Philadelphia, city of Grand Rapids, and the State of Mississippi
  • Facilitated demos, workshops, and training sessions for multi-phased product delivery for client approval
  • Identified and eliminated obsolete requirements and excess process pieces by leading business process reengineering
  • Organized gathering system design requirements, functional / business requirements, and gap analysis activities for overlapping custom features
  • Managed 4 product teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.

Education

Master of Science - Project Management

George Washington University
Washington, DC
04.2018

Bachelor of Science - Management Information Systems

Northwest Missouri State University
Maryville, MO
04.2005

Skills

  • IT Program & Project Strategy
  • Team Training & Leadership
  • Stakeholder Engagement
  • Collaborative Partnerships
  • Agile Product Development
  • Strategic Planning & Execution
  • Agile Coaching & Mentorship
  • Client Relationship Management
  • Agile Transformation
  • Risk & Quality Control
  • Strategic planning

Certification

  • AWS
  • TCO & Cloud Economics & Business Professional & Technical
  • Scaled Agile
  • Certified SAFe4.0 Agilist
  • Scrum Alliance
  • Certified Scrum Master
  • CMPIC
  • SW Configuration Management: Strategies, Techniques, & Tools Certification
  • Leidos
  • Certified Product Owner

Timeline

Sr. Manager, Agile PMO

Leidos
12.2023 - Current

Sr. Program Manager, Agile PMO

Ekuber
07.2023 - 12.2023

Senior Manager, Agile Program Management

Paradyme Management
03.2022 - 07.2023

Senior Manager, Product Implementation

Samora Design Collective
03.2020 - 03.2022

Senior Program Manager, Agile Program Management

Unisys
11.2017 - 03.2020

Senior Agile Coach / Project Manager

SAIC
03.2014 - 09.2017

Agile Consultant (SAFe Coach)

Capital One
03.2013 - 12.2013

Senior Manager, Product

Orbitz
12.2008 - 02.2013

Technical Project Manager / Business Analyst

Tier Technologies
04.2007 - 11.2008

Master of Science - Project Management

George Washington University

Bachelor of Science - Management Information Systems

Northwest Missouri State University

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Shalini Wilfred