Shalisa Hilliard
New Orleans,LA
Summary
Experienced Administrative Specialist with 20 years of administrative management experience, seeking career advancement. Proactive team player with a strong desire to utilize individual skills and expertise. Held various roles including Jury Pool Administrator Assistant, Senior Administrative Specialist at Marsh & McLennan Companies, Marketing Specialist at Westwood One, Accounts Receivable Representative at Fleetcor Technology, and Assets Collection Manager at Citi. Consistently exceeded company goals, demonstrating drive and self-motivation. Highly organized with excellent verbal and written communication skills. Quick to adapt to new employment guidelines and procedures. Proficient in Microsoft Office Word, Works, Outlook, PowerPoint, Excel, Worlddocs, and Opus. Typing speed of 50-55 wpm with 100% accuracy. Skilled in data entry and 10-key operations. Proven strength in building strong customer/client relationships. Extensive experience in preparing presentations for multi-million dollar contracts.
Overview
29
29
years of professional experience
Work History
Jury Pool Administrator Assistant
Civil District Court
2015.08 - Current
- Provide support and assist jurors during jury service
- Prepare and mail summons notices and forms
- Process incoming and outgoing mail
- Assists in the coordination of the jury selection process of potential jurors in a courthouse environment
- Directs jurors to proper courtroom.
Administrative Specialist
Marsh & McLennan Companies/ Williams Lea
2013.02 - 2015.08
- Records management-maintained all records and reports that are contained on paper and computer stored, arrange, index and classify records
- Created new files
- Prepared presentations for existing clients and possible new contracts
- Coordinated various office support services, including purchasing and facilities management
- Trained and supervised other support staff, and customer relations
- Excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Marketing Specialist
Westwood One
2007.12 - 2012.02
- Scheduled and forwarded commercial materials to networks and/or stations for use on the air
- Issued written directions and schedules to stations and networks concerning the use of commercial material
- Ordered broadcast and telecast commercial material for the air
- Coordinated commercial scheduling with agency-of-records
- Maintained inventory and production storage files.
Accounts Receivable Representative
FleetCor Technology
2006.02 - 2007.11
- Managed customer credit files
- Analyzed delinquent accounts and prepared reports on the highest risk accounts including recommendations for resolution
- Reconcile transactions and balances to maintain accurate accounts
- Negotiate payment programs with delinquent customers.
Assets Collection Manager
Sears Credit
1995.06 - 2005.08
- Located and notify customers of delinquent accounts
- Utilized various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on high collections accounts
- Accountable for reducing delinquency for assigned accounts
- Issued Monthly Delinquency notices
- Reconcile customer disputes as pertain to payment of outstanding balances that are due
- Trained newly hired employees and assisted in monthly training of collections procedures.
Education
Paralegal Studies -
South University
Savannah, GASkills
- Front office operations
- Customer Engagement
- Verbal Communication
- File Organization
- Scheduling appointments
- Document Management
- Meeting Scheduling
- Report Preparation
- Customer Service
- Critical Thinking
- Computer Skills
Timeline
Jury Pool Administrator Assistant
Civil District Court
2015.08 - Current
Administrative Specialist
Marsh & McLennan Companies/ Williams Lea
2013.02 - 2015.08
Marketing Specialist
Westwood One
2007.12 - 2012.02
Accounts Receivable Representative
FleetCor Technology
2006.02 - 2007.11
Assets Collection Manager
Sears Credit
1995.06 - 2005.08
Paralegal Studies -
South University
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