Summary
Work History
Education
Skills
Timeline
pwb

Shalisa Hodges

Memphis ,Tennessee

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Picking Packer

Randstad
5400 airways blv
04 2024 - 01 2025
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Documented production information via daily system logs and discussed issues with management.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.

Clerk

FedEx
Memphis tn
04 2021 - 03 2024
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Inventory Specialist

Teleflex
Olive branch ms
08 2018 - 07 2021
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Sewing Machine Operator

William Sonoma
Memphis tn
05 2015 - 04 2018
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Completed quick and safe threading and needling changing operations to keep production on schedule.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Customer Service Representative

Kirby
Southaven
05 2012 - 05 2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Eastside high school
05.2009

Skills

  • Warehousing functions
  • Sales expertise
  • Stocking and replenishing
  • Medical terminology knowledge
  • Creative problem solving
  • Shipping procedures understanding
  • Training development aptitude
  • Account management
  • Professional telephone demeanor
  • Multi-line phone talent
  • Technical Support
  • Administrative support
  • Order fulfillment
  • Receiving support

Timeline

Picking Packer

Randstad
04 2024 - 01 2025

Clerk

FedEx
04 2021 - 03 2024

Inventory Specialist

Teleflex
08 2018 - 07 2021

Sewing Machine Operator

William Sonoma
05 2015 - 04 2018

Customer Service Representative

Kirby
05 2012 - 05 2014

Eastside high school

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Shalisa Hodges