Shalise Deflanders
Lithia Springs,GA
Overview
7
7
years of professional experience
Work History
Pro Account Sales Associate
Home Depot
Atlanta, GA
11.2024 - Current
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
Sales Manager
RaceTrac
Mableton, GA
07.2023 - 11.2024
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Conducted regular performance reviews, providing constructive feedback and coaching to improve sales skills.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Organized and delegated tasks to staff members in accordance with their skills and abilities.
- Supervised the team to ensure customer service standards were met.
Customer Service Representative
Alorica
WFH, CA
03.2021 - 12.2021
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Shift Leader
Dairy Queen Grill & Chill
Mableton, GA
03.2018 - 05.2020
- Adhered to all health code regulations while preparing food items for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
High School Diploma -
Pebblebrook High
991 Old Alabama rd05-2020
Associate of Science - Science in Health Administration Services
Colorado Technical University
Colorado Springs, COSkills
- Customer relationship management
- Sales tracking
- Inventory management
- Product knowledge
- Point of sale systems
- Team building
Timeline
Pro Account Sales Associate
Home Depot
11.2024 - Current
Sales Manager
RaceTrac
07.2023 - 11.2024
Customer Service Representative
Alorica
03.2021 - 12.2021
Shift Leader
Dairy Queen Grill & Chill
03.2018 - 05.2020
High School Diploma -
Pebblebrook High
Associate of Science - Science in Health Administration Services
Colorado Technical University
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