Shalise Townes

Supervisory based work

• Directed and supervised team of 15 or more employees in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Collaborated with other departments to coordinate workflow processes between teams.
• Coordinated employee schedules according to shift changes and availability.
• Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
• Conducted regular staff meetings to communicate new initiatives, provide updates on organizational changes and discuss operational issues.
• Provided leadership support by motivating team members to achieve desired results while encouraging collaboration among departments.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of the company's educational program.
• Coordinated with other supervisors, coordinators, and other managerial staff combining group efforts to achieve goals.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.

Student faced work

• Worked as a 1:1 support staff and an Education Assistant/direct service professional for teenagers with autism
• Provided crisis intervention services to individuals in need of emotional support and guidance.
• Collaborated with other healthcare providers such as psychiatrists, psychologists, social workers, and primary care physicians to ensure comprehensive care for clients.
• Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
• Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.

• Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
• Assisted with medication administration following guidelines set by the physician or nurse practitioner.
• Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
• Supervised meal times ensuring that appropriate nutritional needs were met for each client.
• Maintained accurate documentation of client physical, emotional, mental and behavioral conditions progress notes and incident reports.
• Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Shift Leader based work

• Directed and supervised team of 15 employees in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Monitored employee productivity to provide constructive feedback and coaching.
• Coordinated employee schedules according to shift changes and availability.

Consumer based work

• Ensured safety of clients at all times by monitoring their environment and providing supervision accordingly.
• Accompanied or transported clients to appointments, errands and social activities.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes, personal hygiene or dishes.
• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
• Assisted in planning and implementing recreational activities for participants.

• Provided instructional support to teachers in accordance with established curriculum guidelines.
• Assisted in the supervision of students during recess, lunch, and other activities.
• Helped monitor student progress by tracking grades and attendance records.
• Provided individual assistance to students as needed.
• Supported teachers in preparing materials for lessons and activities.
• Collaborated with teachers to identify areas of improvement for struggling students.
• Encouraged positive social interaction among students.

• Collaborated with employers to secure meaningful employment opportunities for clients.
• Monitored client's performance in the workplace
• Conducted individualized assessments of client abilities, interests, and needs.
• Coached clients on appropriate workplace behavior and expectations.
• Organized mock interviews for clients to practice their interviewing skills.
• Guided clients in learning to complete job tasks to develop motivation and skills.
• Traveled to work locations to provide hands-on training, direct supervision and support to participants.
• Delivered training using multiple methods to reach diverse learning styles.

• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication administration
• Accompanied individuals on outings to promote independence and integration into the community.
• Maintained clean and well-organized environment for client happiness and safety.
• Accompanied or transported clients to appointments, errands and social activities.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

• Created a safe environment for all individuals by developing positive relationships with them, enforcing rules and regulations, and providing support when needed.
• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
• Utilized therapeutic interventions such as cognitive behavioral therapy or dialectical behavior therapy when appropriate.
• Quickly responded to crisis situations when severe mental health and behavioral issues arose
• Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards
• Maintained accurate records of individuals assessments, progress notes, incident reports
• Supervised residents while they completed chores around the facility or attended offsite appointments and activities.
• Organized community outings for residents which included trips to local parks or museums.
• Conducted group therapy sessions with individuals to encourage communication and collaboration among peers.

• Abstained office safety by screening visitors, updating logs and issuing temporary passes
• Answered and directed incoming calls using multi-line telephone system
• Received incoming mail and packages dispersing to dept's as well as labeling outgoing mail
• Making copies, sending faxes, filing, organizing documents and rearranging schedules as needed
• Managed and controlled office supply inventory
• Entered data in Excel software to keep records of contract information

• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication administration
• Accompanied individuals on outings to promote independence and integration into the community.
• Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
• Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
• Assisted individuals in development of social skills to become integrated in community.
• Helped clients get in and out of beds and wheelchairs.

• Performed various clerical tasks I.e, phone calls, Emails, fax, and data entry
• Collaborated with clients, treatment providers and medical staff to discuss case progress, options and needs are met in a timely manner
• Completed patient follow-up services, data collection, clinical monitoring and liaised with primary health care providers to ensure coordinated care to patients
• Developed and implemented case plans to meet the needs of clients.
• Conducted regular home visits with clients to assess progress and provide support.
• Provided guidance and counseling services to clients in crisis situations.
• Maintained accurate documentation of all case activity in accordance with agency policy and regulations.
• Provided assistance in filling out applications for public benefits such as Medicaid or food stamps and advocated for clients during meetings with other professionals or agencies.
• Identified potential community resources that could be used to help clients achieve their goals.
• Advised clients on how best to manage their finances while meeting their basic needs.