Shalisha Jackson
Dacula,Georgia
Summary
Compassionate Social Services Specialist offering 2 years background supporting clients through crisis intervention, communication and counseling. Proficient in preparing case study reports, coordinating with community organizations and conducting motivational interviews. Efficient and accommodating professional committed to providing guidance to those in need. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services within the community. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective analysis through documentation. Dynamic individual with hands-on experience in CPS Child Neglect Investigations and talent for navigating challenges families experience. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Social Services Specialist
DIVISION of FAMILY and CHILDREN SERVICES
04.2022 - Current
- Conducts initial safety assessments with families on allegations of neglect, abuse, and maltreatment to determine the safety and wellbeing of children in their homes
- Make a track recommendation of investigation or family support services for all intakes received
- Ensure the safety, permanency, and wellbeing of all children involved in the department
- Build a consensus with families to get to the root of the problem to improve parental protective capabilities
- Provide services and resources to families in need to further strengthen the family unit.
Background Screening Analyst
WHOLESALE SCREENING SOLUTIONS
08.2019 - 02.2022
- Conducts background screening services to a wide range of clients for employment opportunities
- Processes civil background checks for clients ranging from businesses to personnel
- Exceeds daily productivity goals and ensures 100% quality results
- Maintain contact and communication with courts across counties and states to ensure the correct information is reported.
Mentor
GWINNETT COUNTY COMMUNITY BASED MENTORING
08.2019 - 08.2021
- Mentors middle school aged teenagers
- Serves in the capacity of her advocate and establishes monthly communication to check on welfare and wellbeing
- Attends quarterly training and development sessions and maintain contact with parents.
Training Development Manager
UNITED STATES ARMY
06.2016 - 04.2018
- Responsible for the safety, needs, and discipline of personnel within the organization
- Provide oversight for the day-to-day operations of the organization, flow of information and management of personnel
- Conducted resiliency skills training to over 500 personnel on a monthly, quarterly, and yearly basis while maintaining resiliency program standards, procedures, and individual packets
- Served as a personnel advocacy by being the point of contact for any crisis situation
- Conducted direct face-to face counseling and assessments, and formulated individual plans.
Personnel Counselor
UNITED STATES ARMY
06.2016 - 04.2018
- Created and managed individual counseling packets on ten personnel at one time promoting self autonomy and sufficiency through learned skills
- Directly managed and supervised five junior level counselors
- Led group training to over 50 at-risk personnel on resiliency skills to better equip them to bounce back from minor life difficulties and setbacks.
Operations Manager
UNITED STATES ARMY
06.2011 - 06.2016
- Maintained and oversaw program management across various training processes, policies, and operational improvements
- Provided technical and tactical expertise to peers and senior leadership in a 550-person multi-level organization
- Planned, reserved, organized, and supervised the organization’s activities
- Oversaw the health, welfare, training, and personal development of 14 personnel
- Maintained over $500K worth of office and important equipment.
Education
AA in Liberal Arts - undefined
Bachelor Of Science - Social Sciences
11.2020
FL - undefined
Skills
- IOS/ Microsoft Windows (95, 98, XP, Vista), Windows 10
- Microsoft Office (Suite/Windows 365)
- Client Advocacy
- Abuse and Neglect Investigation
- Behavioral assessment
- Disability Support
- Progress Documentation
- Caseload Management
- Time Management
- Problem-solving abilities
- Written Communication
- Relationship Building
- Crisis Intervention
- Foster care youth
- Interpersonal Communication
- High-Risk Populations Identification
- Community Outreach
- Case Management
Certification
- Operations Security
- Master Resiliency Trainer
- Equal Opportunity
- Joint Firepower Course
- Functional Training Development Course
- Advanced Leader Course
- Supervisor Development Course
Timeline
Social Services Specialist - DIVISION of FAMILY and CHILDREN SERVICES
04.2022 - Current
Background Screening Analyst - WHOLESALE SCREENING SOLUTIONS
08.2019 - 02.2022
Mentor - GWINNETT COUNTY COMMUNITY BASED MENTORING
08.2019 - 08.2021
Training Development Manager - UNITED STATES ARMY
06.2016 - 04.2018
Personnel Counselor - UNITED STATES ARMY
06.2016 - 04.2018
Operations Manager - UNITED STATES ARMY
06.2011 - 06.2016
Excelsior College - AA in Liberal Arts,
Excelsior College - Bachelor Of Science, Social Sciences
High School Graduate Jones High School - FL,
- Operations Security
- Master Resiliency Trainer
- Equal Opportunity
- Joint Firepower Course
- Functional Training Development Course
- Advanced Leader Course
- Supervisor Development Course
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