Shalita Greenley
Glendale ,AZ
Summary
Knowledgeable professional eager to leverage knowledge in occupational health and safety. Qualified to create safety policies, conduct inspections and deliver training. Smart and efficient with relevant software and technology for data analysis and reporting. High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health.
Overview
10
10
years of professional experience
Work History
Tele Health Med Specialist
La Frontera Empact
2022.09 - Current
- Created safe work environment by complying with safety, health and security requirements.
- Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
- Supported interaction with local emergency response agencies and responders to coordinate work site security requirements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Behavioral Health Technician
Our Home Of Unity
2018.01 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily progress reports to management.
- Taught clients how to complete basic household chores and prepare food.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Technical Support Representative
Concentrix
2021.05 - 2022.09
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Transcriptionist
La Frontera Empact
2020.08 - 2021.04
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Verified accuracy of transcribed material prior to finalization.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
- Used headsets and transcribing software to take dictation of medical documents.
- Stayed organized and kept detailed records to accurately track progress and client information.
Office Manager
Primerica
2014.03 - 2018.01
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Education
No Degree - Phlebotomy
Arizona College of Allied Health
Phoenix, AZ06.2009
High School Diploma -
Monte Vista
San Diego, CA06.1997
Skills
- Public Health and Safety
- Prevention Strategies
- Sound Quality Management Techniques
- General Security
- Health and Safety
- Occupational Health and Safety
- Hazardous Waste Management
- Active Listening
- Customer Satisfaction
- Time Management
Timeline
Tele Health Med Specialist
La Frontera Empact
2022.09 - Current
Technical Support Representative
Concentrix
2021.05 - 2022.09
Transcriptionist
La Frontera Empact
2020.08 - 2021.04
Behavioral Health Technician
Our Home Of Unity
2018.01 - Current
Office Manager
Primerica
2014.03 - 2018.01
No Degree - Phlebotomy
Arizona College of Allied Health
High School Diploma -
Monte Vista
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