Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Shalita Jefferson

Baton Rouge,LA

Summary

Dynamic Operations Manager with a proven track record at Lowe's Home Improvement, excelling in budget management and quality assurance. Expert in driving process improvements and fostering cross-functional collaboration, I consistently enhanced customer satisfaction and operational efficiency, achieving significant improvements in team performance and service delivery.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

Lowes Home Improvment
Baton Rouge, LA
05.2017 - 10.2024
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Built strong operational teams to meet process and production demands.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Created detailed reports on the performance of individual departments within operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Operations Manager

Home Depot
Baton Rouge , LA
02.2007 - 04.2017
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Built strong operational teams to meet process and production demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Addressed customer concerns with suitable solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Presented performance and productivity reports to supervisors.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Education

Associate of Arts - Criminal Justice

Delgado Community College
New Orleans, LA
05-2021

Bachelor of Science - Criminal Justice

Southern University And A&M College
Baton Rouge, LA
05-2012

Skills

  • Budget management
  • Quality assurance
  • Financial analysis
  • Process improvement
  • Inventory management
  • Cross-functional collaboration

Affiliations

  • Scrap booking
  • Decor and design

Certification

  • For 4 years I was the designated Operations trainer for the district ensuring all operations managers were trained and supported in their roles.

Timeline

Operations Manager

Lowes Home Improvment
05.2017 - 10.2024

Operations Manager

Home Depot
02.2007 - 04.2017

Associate of Arts - Criminal Justice

Delgado Community College

Bachelor of Science - Criminal Justice

Southern University And A&M College

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Shalita Jefferson