Shalitha Graves
Jackson,TN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Clothing Store Manager
Marshall’s Clothing store
Jackson
05.2021 - 11.2021
- Evaluated vendor invoices for accuracy before processing payments.
- Addressed customer inquiries via email or telephone in a professional manner.
- Established relationships with local businesses to promote cross-marketing opportunities.
Travel CNA
Star Center Health
Jackson, Tennessee
02.2011 - 02.2021
- Reported any observed changes in patient conditions to the appropriate personnel.
- Acted as an advocate for patients who cannot speak up for themselves.
- Communicated effectively with interdisciplinary team members regarding patient needs.
Youth Development Leader
Boys and girls club Jackson Tennessee
Jackson, Tennessee
02.2011 - 11.2020
- Documented incidents or behavioral issues according to established protocols.
- Ensured compliance with all applicable regulations and laws.
- Collaborated with other organizations to coordinate services for youth.
Aftercare after school summer programs
- Established positive relationships with parents and guardians of participants.
- Maintained records of program attendance, activities, outcomes.
- Monitored facilities for cleanliness and safety hazards.
- Participated in professional development opportunities related to youth development.
- Organized field trips, special events, and workshops.
Manager's Assistant
Arby’sManager
Jacksboro, Tennessee
01.2002 - 12.2011
- Researched industry trends to inform decision making processes within the organization.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Handled correspondence promptly and accurately according to established protocols.
Education
Associate of Applied Science - Cyber Security
Pivot Tech
Nashville, TN06-2021
High School Diploma -
Northside High School
Jackson, TN05-2003
Skills
- Promotions planning
- Store maintenance
- Performance Analysis
- Fashion trends
- Employee Scheduling
- Budget Management
- Business Development
- Policy administration
- Employee Development
- Staff Management
- Customer Service
- Business Administration
- Project Planning
- Administration and Reporting
- MS Office
- Scheduling and Coordinating
- Problem-Solving
- Goal Setting
- Problem Resolution
- Good Judgment
- Documentation And Reporting
Timeline
Clothing Store Manager
Marshall’s Clothing store
05.2021 - 11.2021
Travel CNA
Star Center Health
02.2011 - 02.2021
Youth Development Leader
Boys and girls club Jackson Tennessee
02.2011 - 11.2020
Manager's Assistant
Arby’sManager
01.2002 - 12.2011
Associate of Applied Science - Cyber Security
Pivot Tech
High School Diploma -
Northside High School