Shalitha Scott

I am currently working for this agency on a night shift until I am able to secure employment in my profession.

Here I process transactions or applications for clients by verifying all documents that are needed are included and correct for mail distribution. I proof read and correct any information that is incorrect in the system while also verifying check information.

I was promoted to this position from Claims and I accepted to learn more about policy documents and endorsements that were signed by our customers. Also to learn more about processing policies.

In this position I analyzed 5-7 policies per day using various systems to complete new business and renewal documents for signing. Complying with policies, laws and procedures for all states including Guam in order to make sure that any new business and renewals were correct including negotiations by researching and obtaining information depending on the state laws. I worked as a team with other analyst and underwriters to make sure this was done in a timely manner.

Starting here at Liberty I received my Texas Adjusters License

Here I took 50 to 70 first notice of loss calls for auto, property, and commercial polices. Assisted with special projects such as the property specialty team to help confirm liability on fast track claims and our fire mitigation team. Handled complaints making sure I exceeded customers expectations.

Followed up with customers on unresolved issues.

Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.

Worked with claims adjusters and examiners to expedite processing in alignment with procedures.

Evaluated and settled complex insurance claims in strict timeframes and mentored others.

Processed letters and correspondence and documented all information.

Here I received my P&C license working California policies. I turned in a 2 weeks notice in 2014 to take care of my mother in another state.

My job here was to take over 50 calls regarding policies that needed to be updated or explained (coverage and billing). Issued payments, stop payment and reissued payments that needed to be processed. I provided quotes, educated prospective customers on policies and I upsold policies to existing customers. Documented all activities.