SHALIYAH HARRELL
Norman,Oklahoma
Summary
I have 6+years of customer service experience! I am a fast learner & hard worker. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements to a company. Learning new things are familiar to me, and I'm eager to apply my knowledge to help meet its business and customer needs. I'm dedicated to learning, growing, and succeeding in this operating world. I am looking for a Professional Position that will allow me To enhance and utilize my education and skills!
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Burlington
05.2023 - 07.2024
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
- Kept the warehouse clean and organized to maximize team efficiency and productivity
- Entered data into the [Software] system, including payments, account information, and call logs
- Arranged items at the customer's request and instructions at the destination
- Paid close attention to gain a thorough understanding of the duties required for each shift, completing priority tasks first during team meetings.
Call Center Representative
Accenture
03.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Preloader
FedEx Ground
04.2021 - 12.2021
- Organized pallets of boxes for easy transport between the customer's location and the storage facility
- Put orders together and packed items for shipment, as well as communicating orders to shipping personnel
- Used handheld scanners and physical logs to keep track of item movements
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Team Leader
Whataburger
04.2019 - 04.2021
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Worked at [Number] different stations to provide optimal coverage and meet production goals each [Timeframe]
- Mentored new [Job title]s by relaying information on company procedures, safety requirements, and [Task], as well as providing constructive feedback after job tasks were completed
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Formed strong bonds with my coworkers and managers
- Customers and coworkers alike complimented me on my positive attitude and efficient service.
Education
High School -
Norman High School
Norman, OK05.2021
Skills
- Organized
- Customer service
- Store maintenance
- Creative problem solving
- Cheerful and energetic
- Time management
- Coordination
- Adaptability
- Attentiveness
- Multitasking
Timeline
Customer Service Cashier
Burlington
05.2023 - 07.2024
Call Center Representative
Accenture
03.2022 - 01.2023
Preloader
FedEx Ground
04.2021 - 12.2021
Team Leader
Whataburger
04.2019 - 04.2021
High School -
Norman High School
Similar Profiles
Isaac AntoineIsaac Antoine
SCA at BurlingtonSCA at Burlington
Nicholas ValentineNicholas Valentine
Sales Associate at BurlingtonSales Associate at Burlington
Ahkari DownsAhkari Downs
BOH Team Member at BurlingtonBOH Team Member at Burlington
Cintia ContrerasCintia Contreras
Operations Service Manager at BurlingtonOperations Service Manager at Burlington
Denver SmithDenver Smith
Cleaning Crew Member at Vans Pig StandCleaning Crew Member at Vans Pig Stand