Shaliyah Harris
Columbus,GA
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Chat Support Representative
Kelly Connect
09.2022 - Current
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Provided online demonstrations to educate customers on product features and online help resources.
- Developed exemplary writing skills through continued correspondence with upwards of 8 customers per day.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Surpassed sales goals through implementation of effective marketing strategies.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Optimized customer support by establishing collaborative service environment.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
Chat Product Expert
Inuit Remote Setting
02.2022 - 04.2022
- Reviewed 12 products and updates for company quality standards compliance.
- Assessed competitors products and designs to compare projects.
- Fleshed out product brand identities by identifying markets and specialized updates.
- Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.
- Managed supply chains while sourcing material.
- Reviewed 6 products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
Pharmacy Assistant
Walmart
01.2021 - 03.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Counted and labeled 15 plus prescriptions with correct item and quantity.
- Verified order information against computer database.
- Trained 2 new pharmacy staff on computer system and drug management protocols.
- Completed and filed documentation for insurance, store and liability purposes.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Store Manager
Salvation Army Family Store
07.2018 - 02.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 15 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached 1 sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Associate of Science - Diagnostic Medical Sonography
Columbus Technical College
Columbus, GA2024
GED -
Rockford East Highschool
Columbus, GA05.2016
Skills
- Data Visualization and Analysis
- Forecasting Process Improvement
- Efficient in computer skills in Microsoft Office (Excel, PowerPoint, Outlook, Word)
- Time Management
- Punctuation Corrections
- Team Building
- Planning and coordination
- Self Motivated
- Interpersonal Communication
- Problem Solving
- Team Oversight
- Calm and Professional under pressure
Timeline
Chat Support Representative
Kelly Connect
09.2022 - Current
Chat Product Expert
Inuit Remote Setting
02.2022 - 04.2022
Pharmacy Assistant
Walmart
01.2021 - 03.2021
Store Manager
Salvation Army Family Store
07.2018 - 02.2019
Associate of Science - Diagnostic Medical Sonography
Columbus Technical College
GED -
Rockford East Highschool
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