SHALLAN KOLDYS
Davenport,USA
Summary
Dynamic and detail-oriented professional with a proven track record of delivering exceptional customer service and fostering trusting relationships through integrity and industry expertise. Recognized for effective communication skills and the ability to motivate teams while managing multiple responsibilities in fast-paced environments. Proactive leader and hands-on contributor, adept at collaborating with diverse individuals at all levels to drive positive outcomes. Committed to enhancing customer satisfaction and continuously improving service delivery.
Overview
12
12
years of professional experience
Work History
Lead Bartender
Diromio's Pizza & Grill
02.2025 - Current
- Managed bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service standards.
- Developed innovative drink menus, enhancing customer experience and engagement.
- Oversaw inventory management, optimizing stock levels to reduce waste and costs.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
DMV Title Assist
The Best Claims Solutions
12.2025 - 02.2026
- Assisted Ritchie Bros. Auctioneers with some of their largest heavy equipment auctions in central Florida
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted in processing vehicle titles and registrations efficiently, ensuring accuracy and compliance with state regulations.
Independent Claims Adjuster / Quality Auditor
Chubb Insurance Group
06.2023 - 11.2024
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Established reserves on claims in accordance with company guidelines.
- Explained premiums owed to policyholders, agents and underwriters.
- Assessed insurance claims and reviewed eligibility information for members to determine if payments had been properly made.
- Presented audit results to management along with potential solutions for identified problems.
- Directed claims negotiations within allowable limit of $75,000 and supported successful litigations for advanced issues.
Independent Claims Manager
Alacrity Solutions
06.2021 - 03.2023
- Ensured compliance with Department of Insurance regulations through effective supervision of adjusters.
- Performed peer and file reviews to ensure quality standards.
- Led individual coaching sessions enhancing team members' claims-handling abilities.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Manage up to 25-30 calls and up to 10 scheduled appointments daily to gather information to initiate claims process.
Independent Total Loss Specialist
State Farm
04.2014 - 12.2022
- Monitored industry trends related to total loss processes and best practices.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
- Utilized computer systems to manage data related to claims processing.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Collaborated with other departments within the organization in order to resolve customer issues quickly and efficiently.
- Analyzed vehicle history reports to determine if a total loss was warranted.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Utilized strong negotiation skills when communicating with third-party representatives during claim disputes or settlements discussions, achieving favorable results for both parties involved.
Education
6 - 20 All Lines Adjuster Lines - Insurance
Adjuster Pro
Online03-2013
Certified Nursing Assistant - undefined
ED Klopfer School of CNA Training
Sarasota, FL07-2010
Certification - Bar management & Mixology
Boston Bartending School of America
Springfield, MA06-2005
Diploma - undefined
Springfield Central High school
Springfield, MA06-2002
Skills
- Claims investigation
- Liability analysis
- Policy investigations
- Problem-solving
- Caseload management
- Scheduling
- Time management
- Call center experience
- Staff training
- Customer service
- Payment processing
- Customer relations
- Multi-line phone talent
- Problem resolution
- Paperwork processing
COMMUNITY SERVICE
Supporter, MS Foundation and Suicide Prevention Foundation, Organizer, Community Walks for MS, Volunteer, Elderly and Homeless Hunger Relief
Timeline
DMV Title Assist
The Best Claims Solutions
12.2025 - 02.2026
Lead Bartender
Diromio's Pizza & Grill
02.2025 - Current
Independent Claims Adjuster / Quality Auditor
Chubb Insurance Group
06.2023 - 11.2024
Independent Claims Manager
Alacrity Solutions
06.2021 - 03.2023
Independent Total Loss Specialist
State Farm
04.2014 - 12.2022
Diploma - undefined
Springfield Central High school
Certification - Bar management & Mixology
Boston Bartending School of America
Certified Nursing Assistant - undefined
ED Klopfer School of CNA Training
6 - 20 All Lines Adjuster Lines - Insurance
Adjuster Pro