Shalley Hardy
Severn,MD
Summary
Accomplished Pharmacy Technician/Shift Manager with a proven track record at Walgreen's Pharmacy, adept in workflow optimization and team collaboration. Excelled in utilizing problem-solving skills to enhance service quality and efficiency, achieving significant reductions in prescription wait times. Skilled in inventory management and committed to maintaining confidentiality and HIPAA standards.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician/Shift Manager
Walgreen's Pharmacy
04.2022 - 11.2024
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Shift Manager
CVS Pharmacy
11.2023 - 10.2024
- Implemented customer feedback initiatives for improved service quality.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Conducted safety inspections to ensure compliance with health regulations.
Education
High School Diploma -
Robinson
Tampa, FL06-2002
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Shift Manager
CVS Pharmacy
11.2023 - 10.2024
Pharmacy Technician/Shift Manager
Walgreen's Pharmacy
04.2022 - 11.2024
High School Diploma -
Robinson
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