SHALLOM MATAMBO
ZWE,HA
Summary
Detail-oriented and dedicated Housekeeper with over3 years of experience in maintaining cleanliness and orderliness in top-tier hotels. Proven ability to deliver high standards of sanitation, room preparation, and customer service, ensuring guest satisfaction and adherence to hotel policies. Skilled in managing housekeeping tasks efficiently, working independently or as part of a team, and maintaining a safe and welcoming environment. Committed to enhancing guest experiences through attention to detail and professionalism.
Overview
3
3
years of professional experience
Work History
Housekeeping Attendant
Meikles Hotel
01.2022 - Current
- Cleaning and sanitizing guest rooms to a99% satisfaction rate, contributing to consistent positive guest feedback
- Managing supplies inventory, reducing stock shortages by60% through efficient ordering and restocking procedures
- Ensuring timely collection and delivery of linens, increasing operational efficiency by40% and reducing guest complaints related to linen delays by30%
- Assisting a team of5 staff, improving team productivity by50% through delegation and daily task assignments
- Maintaining100% compliance with health and safety standards by regularly inspecting rooms for hazards and ensuring proper overall sanitation
- Addressing guest requests promptly, improving overall guest satisfaction scores by25% based on internal surveys
- Conducting final inspections on cleaned rooms, ensuring a95% rate of rooms passing quality checks on the first review
- Managing minibar restocking in guest rooms, reducing stock discrepancies by70% through accurate inventory control
- Implementing a waste management system that reduces waste output by15% and increases recycling by20% hotel-wide
- Ensuring housekeeping equipment is maintained and functioning properly, reducing repair costs by35% and extending equipment lifespan by25%
- Increasing room turnover rate by30%, enabling faster guest check-ins without compromising cleanliness standards
- Spearheading deep cleaning initiatives in high-traffic areas, enhancing cleanliness scores by20% on guest surveys
- Helping new staff on cleaning protocols and procedures, improving team performance and reducing training time by50%
- Managing the lost and found system, resulting in a90% recovery rate of guest items and positive feedback from guests
- Reducing average room cleaning time by15%, enabling the housekeeping team to meet daily targets more efficiently
Education
High School Diploma -
Guinea Fowl High School
01.2019
Skills
- Cleaning and Sanitizing
- Waste Management
- Room Setup and Arrangement
- Window and Surface Cleaning
- Inventory Management
- Time Management
- Bed-making and Linen Changing
- Room Specifications Knowledge
- Pest Control Awareness
- Energy-efficient Cleaning
- Customer service skills
- Excellent Interpersonal Skills
- Laundry Management
- Use of Cleaning Equipment
- Knowledge of Cleaning Products
- Excellent Customer Service
- Excellent Sales Skills
- Collaboration
- Stain Removal
- Basic Maintenance
- Linen and Toiletries Restocking
- Record Keeping
- Multitasking
- Health and Safety Compliance
- Attention to detail
- Oral written English fluency
- Issues Reporting
- Ability to work with fast pace
- Confidence
- Dependability and Flexibility
- Discretion and Confidentiality
- Problem Solving
- USPH and HACCP Standards
- Organization
References
S, Mtema, HR Department, smtma@gmail.com, +263718017551, Meikles Hotel, Stamped copy available upon request.
Timeline
Housekeeping Attendant
Meikles Hotel
01.2022 - Current
High School Diploma -
Guinea Fowl High School