Shallon Bougor
Chestertown,NY
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Responsible Scheduler with solid experience in supporting patients, and their families. Skilled in managing patient information and coordinating and scheduling caregiver visits. Strong organizational and multitasking skills coupled with strong work ethic.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Visiting Nurses Home Care
09.2017 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Assist with weekly payroll for approximately 25-30 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Collaborated with other schedulers to share best practices for efficient coordination methods throughout the organization.
- Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
- Assisted with Coordinated training sessions for new hires, ensuring seamless integration into the team's scheduling processes.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Implemented time-blocking and schedule notifications to optimize time management.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Gathered employee data to develop weekly/monthly work schedules, enabling proper staffing for clients, for each shift.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Front Office Administrative Assistant/Receptionist
Hudson Headwaters Health Network
03.2017 - 09.2017
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collect patient and client documents and information upon referral.
- Managed filing system, entered data and completed other clerical tasks.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and documented payment records accurately.
- Assisted with streamlining front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Medical Billing A/R Specialist
Accustaff Temp Agency
05.2015 - 03.2017
- Enhanced cash flow by promptly identifying and resolving billing discrepancies with customers.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment terms with clients.
- Improved overall efficiency by streamlining A/R processes and implementing new software tools.
- Maintained an organized filing system for all A/R documentation, facilitating easy retrieval for audits or other internal reviews as needed.
- Maintained detailed records of all accounts receivable transactions, ensuring accuracy and completeness of financial data.
Personal Care Assistant
Fort Hudson Health System
04.2014 - 05.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
High School Diploma -
North Warren Central School
Chestertown, NY06.1998
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Schedule Coordination
- Time management skills
- Teamwork and Collaboration
- Attention to Detail
- Schedule Management
- Staff Coordination
- Critical Thinking
- Scheduling proficiency
- Multitasking and Organization
Certification
- SUNY Adirondack Training - June 2025
Working towards Medical Billing and Coding certification
Currently enrolled through SUNY Adirondack online for certification in Medical Coding and Billing Professional. Coursework should be completed in June 2025.
Timeline
Scheduling Coordinator
Visiting Nurses Home Care
09.2017 - Current
Front Office Administrative Assistant/Receptionist
Hudson Headwaters Health Network
03.2017 - 09.2017
Medical Billing A/R Specialist
Accustaff Temp Agency
05.2015 - 03.2017
Personal Care Assistant
Fort Hudson Health System
04.2014 - 05.2015
High School Diploma -
North Warren Central School
- SUNY Adirondack Training - June 2025
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