Shallon Sprague
West Chester,PA
Summary
Dynamic and adaptable, I excelled at Talula’s Table, enhancing customer satisfaction through innovative service and exceptional communication. My expertise in customer service and team coordination, coupled with a knack for maintaining high-quality standards, significantly contributed to a positive dining experience. My proficiency in research methodology and the conceptualization of effective writing lends itself to my adeptness in developing and mastering new writing procedures and techniques. My experience in customer service accompanied by my education in English Writings, allowed me to cultivate effective communication skills, both verbal and written.
Overview
6
6
years of professional experience
Work History
Barista
Talula’s Table
Kennett Square, PA
01.2023 - Current
- Welcome customers, inform them about specials or new items, answer questions, and accept orders and payments.
- Prepare foods, such as baked goods, and grind and blend coffee beans, brew coffee and tea, and serve items to customers
- Package food and beverages for sale.
- Clean and restock work and dining areas, empty trash, and sanitize equipment and utensils.
- Learn about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Update signage and restock product displays for accurate representation of the store
- Take inventory and replenish items in display cases, at tables, or behind the counter.
- Adhere to all food safety regulations and quality controls.
- Restocked product displays based on demand and projected sales.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Barista
Twin Valley Coffee
West Chester, PA
04.2024 - 08.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked product displays based on demand and projected sales.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Bakery Associate
Giant Markets
Kennett Square, PA
10.2022 - 01.2023
- Prepare baked goods, manage customer service, and maintain sanitation in the bakery department
- Picking and packing various bread products
- Check products for quality and identify damaged or expired goods
- Assist with product production, packaging, presentation, and restocking
- Retrieve products from the freezer and ensure consistent quality
- Listened to guests to understand needs and help each person select optimal products and services.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
Assistant Trainer
Sally Lofting Dressage
West Grove, PA
05.2022 - 10.2022
- Reported to trainer on horse’s progress and performance and discussed each horse’s fitness or training concerns
- Prepared horses for travel
- Monitored horses’ health and temperament for signs of injury and illness
- Advised owners on strategies for continuing training and reinforcing lessons
- Protected animal health and wellbeing by keeping all areas clean, organized, and free of hazards
- Monitored and documented animal health, diet, and behaviors to identify and address trends
- Observed animals’ physical condition to detect illness and unhealthy conditions requiring medical care
- Trained horses and riders for riding and showing
- Taught riders how to direct and manage horses
- Communicated with clients and handled their concerns professionally
- Scheduled lessons and kept track of payments for bookkeeping
Working Student
Cedar Spring Farms
Cochranville, PA
12.2019 - 05.2022
- Administered treatments to sick or injured horses and consulted veterinarians to handle more complex concerns
- Offered every owner exceptional customer service and support as well as top-notch care to each horse
- Observed horses and examined to identify signs of injury, illness, or disease
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns
- Attended to sick or injured horses by securing veterinary care and notifying owners quickly of horse’s condition
- Turned horses out and brought horses in as per each horses’ schedule
- Prepared and distributed feed and water
- Mucked out stalls to remove waste and debris
Hostess (Summer Job)
Grain Craft Bar and Kitchen
Kennett Square, PA
06.2019 - 08.2019
- Greeted guests, answered phones, seated customers at tables, and presented menus in a professional and courteous manner
- Prepared seating arrangements and organized reservations to ensure guest satisfaction
- Always maintained a professional appearance and addressed customer inquiries with good listening and problem-solving abilities
- Followed-up with diners to ensure their satisfaction with their dining experience and addressed additional requests
- Maintained professionalism and friendliness in a busy environment
- Completed various dining room tasks while providing excellent customer service
Education
Bachelor of Arts - English Writings, Minor in Linguistics
West Chester University
West Chester, PA12.2024
Skills
- Written and verbal communication
- Research methodology
- Team coordination
- Adaptability
- Innovative and creative thinking
- Effective writing
- Writing clarity
- Customer service expertise
- Comfort in a dynamic and fast-paced work environment
Timeline
Barista
Twin Valley Coffee
04.2024 - 08.2024
Barista
Talula’s Table
01.2023 - Current
Bakery Associate
Giant Markets
10.2022 - 01.2023
Assistant Trainer
Sally Lofting Dressage
05.2022 - 10.2022
Working Student
Cedar Spring Farms
12.2019 - 05.2022
Hostess (Summer Job)
Grain Craft Bar and Kitchen
06.2019 - 08.2019
Bachelor of Arts - English Writings, Minor in Linguistics
West Chester University
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