Shallyne Misati
Melissa,TX
Summary
Detail-oriented and adaptable professional with hands-on experience in healthcare and customer service. Seeking to leverage excellent communication, organizational, and problem-solving skills in an Internal Communications Specialist role within the Human Resources department. Eager to contribute to the development of clear, effective communication strategies that enhance company culture and employee engagement.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Texoma Medical Center
Denison, TX
01.2022 - Current
- Showcased exceptional skill in venipuncture by consistently achieving accurate and painless blood draws for various diagnostic tests and transfusions.
- Established strong communication and interpersonal skills for patient rapport
- Maximized patient comfort levels through the ability to provide thorough understanding of medical procedures in a clear and easily comprehensible manner.
- Reliability of laboratory results ensured through exemplary work ethic
- Contributed effectively to comprehensive patient care through my collaborative efforts with healthcare professionals from diverse departments.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
Communications Specialist
Seven Oaks Nursing and Rehab Center
Bonham, TX
10.2020 - 01.2022
- Elevated care for elderly and disabled by providing comprehensive assistance with daily responsibilities while continuously assessing their overall health.
- Assists nursing staff in carrying out tasks and delivering professional care to residents, while strictly adhering to policies and procedures.
- Ensured a comfortable environment for patients by collaborating with healthcare professionals and families
- Maintained accurate patient progress and condition records.
- Maintained vigilance over patient activities and reported any abnormalities.
- Assisted patients in maintaining their personal hygiene by helping them with bathing and dressing.
- Maintained a proactive approach towards promptness in answering calls and fulfilling patient/family member's needs proficiently.
- Demonstrated expertise in handling and utilizing mobility aids for effective patient transfer.
- Promoted companionship by discussing various subjects with the patient.
- Provided guidance on walking aids and techniques to enhance their ability to move independently
- Conducted periodic urine output measurements to evaluate renal health.
Cashier
Walmart
Bonham, TX
06.2018 - 01.2021
- Processed returned items per store policy.
- Learned roles of other departments to provide coverage and keep the store operational.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions, and offered advice.
- Resolved issues regarding customer complaints and escalated worsening concerns to CSR for remediation.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Ability to handle unexpected issues, such as price discrepancies or malfunctioning registers, calmly and effectively.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelors in Nursing - Nursing
Arizona College of Nursing
Dallas, TX04-2027
Phlebotomy Training -
Lone Star Phlebotomy
01.2021
High School Diploma -
Bonham High School
01.2020
Skills
- Exceptional customer service
- Interpersonal and communication skills
- Event coordination and planning
- Attention to detail and accuracy
- Time management and prioritization
- Office technology and software proficiency
- Process improvement and workflow optimization
- Adaptability and change management
- Companywide communication coordination
- Cross-departmental teamwork
- Excellent writing and editing skills
- Skilled in Digital Communication Platforms
- Effective Visual Communication
- Team-Driven Environment
- Effective Decision-Making
- Flexible Work Availability
Languages
Swahili
Native/ Bilingual
Spanish
Limited
Timeline
Phlebotomist
Texoma Medical Center
01.2022 - Current
Communications Specialist
Seven Oaks Nursing and Rehab Center
10.2020 - 01.2022
Cashier
Walmart
06.2018 - 01.2021
Bachelors in Nursing - Nursing
Arizona College of Nursing
Phlebotomy Training -
Lone Star Phlebotomy
High School Diploma -
Bonham High School
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