Shalmae Ferdin
Modesto,CA
Summary
Dynamic professional with extensive experience at Amazon and FedEx Ground, specializing in loading and unloading operations. Demonstrated ability in problem-solving and fostering collaboration to enhance productivity while maintaining workplace cleanliness and safety compliance. Committed to exceptional customer service and operational excellence, leveraging strong communication and time management skills to drive efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Tracy, CA
11.2024 - Current
- Assisted in loading and unloading items from trucks as needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Problem solved trained
- Vendor returns trained
Delivery Driver
DoorDash
Modesto, CA
01.2020 - Current
- Navigated local streets and highways with ease using GPS system.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
- Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Assisted in loading and unloading supplies when needed from suppliers or vendors.
- Carried food in insulated bags to maintain hot or cold temperature.
- Delivered fresh food to customers across local area.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Presented customers with bills and receipts to collect payment for delivered food.
Package Handler
FedEx Ground
Tracy, CA
02.2023 - 03.2023
- Loading trucks
- Carefully inspecting packages to make sure there was no damages
- Checking for hazardous packages
- Fixing the line
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Maintained a clean work environment by removing debris from the loading dock area.
Housekeeper/Night Auditor
Holiday Inn Express and Suites
CA
12.2022 - 02.2023
- Check guest in/out
- Assisted in laundry services including washing, drying, and folding linens.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported damage or theft of hotel property to management.
- Answer the phone
- Cook breakfast/Set up breakfast bar
- Refill Coffee as needed
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Maintained well-stocked and presentable complementary food and beverage station.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Opera software
- Interacted pleasantly with clients and guests when performing daily duties.
- Disinfected telephones, light switches and other frequently touched objects.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Inspected furniture for damage or stains in between guest stays.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Documented wake-up requests and set up automatic calls in system.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Refill shampoo/conditioner bottles
- Clean surfaces/replace dishes/clean appliances in suites
- Arranged tours, taxis or restaurant reservations for customers.
- Maintained cleanliness of bathrooms, lobby and front desk.
Reset/Remodel Merchandiser
The Revenue Optimization Companies (T-ROC)
Modesto, CA
08.2022 - 10.2022
- Third party for SuperWalmart on Mchenry in Modesto
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Move and break down aisles
- Take down and re build shelves
- Organized merchandise by following company guidelines for placement and execution.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Developed detailed planograms to maximize product visibility, flow, and sales.
Customer Service Representative (WFH)
Faneuil
Sacramento, CA
02.2021 - 06.2021
- Multitasking between two screens and multiple windows
- Assisting consumers in regards to their health insurance
- Consulted with customers regarding needs and addressed concerns.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Generated reports on customer inquiries and complaints for management review.
- Escalating calls to higher ups
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
headhousekepper/housekeeper/front desk/night audit
Motel 6 / Studio 6
Modesto, CA
12.2018 - 01.2021
- Housekeeper:
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Reported damage or theft of hotel property to management.
- Disinfected telephones, light switches and other frequently touched objects.
- Assisted in laundry services including washing, drying, and folding linens.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Head-housekeeper:
- Inspected guest rooms after cleaning to ensure they were presentable.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Responded to requests from guests regarding housekeeping needs.
- Go around seeing checkouts/stay-overs
- Make and assign housekeeper boards
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Take extras to housekeepers
- Check rooms
- Front desk/Night Audit:
- Checked guest in/out
- Cash handled/credit
- Ran audit
- Updated and maintained office policies and procedures.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greeted visitors warmly and directed them to correct personnel or office.
Bottler
RING CONTAINER TECHNOLOGIES
Modesto, CA
01.2016 - 04.2016
- Stack bottles and put the on pallet
- Inspect bottles to make sure no deformities
- Built boxes for packing, storing, and shipment of completed bottles.
- Followed all company policies and procedures while operating machinery.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Removed damaged or inferior materials to prepare products for packaging.
- Correctly loaded bottles onto conveyor belts for filling operations.
- Inspected products visually to identify inaccuracies, product flows and presence of sediments.
Education
High school diploma - Diploma in General Ed
Robert Elliott Alternative Education Center
Modesto, CASkills
- Loading and unloading
- Equipment operation
- Package inspection
- Supply restocking
- Vendor returns
- Customer service
- Problem solving
- Attention to detail
- Safety compliance
- Time management
- Team collaboration
- Workplace organization
- Effective communication
- Route navigation
- Cross-docking
- Forklift and pallet jack use
- Pallet jack operation
- Workplace cleanliness
- Container packing
- Order processing
- Physical strength and stamina
- Truck loading and unloading
- Decision-making
- Cleaning and organizing
- Willing to learn
- Room inspection
- Laundry services
- Guest relations
- Staff supervision
- Training programs
Certification
Driver's License, 12/01/21, 02/28/26, Non-CDL Class C
Willing To Relocate
- Manteca, CA
- Ceres, CA
- Turlock, CA
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Warehouse Associate
Amazon
11.2024 - Current
Package Handler
FedEx Ground
02.2023 - 03.2023
Housekeeper/Night Auditor
Holiday Inn Express and Suites
12.2022 - 02.2023
Reset/Remodel Merchandiser
The Revenue Optimization Companies (T-ROC)
08.2022 - 10.2022
Customer Service Representative (WFH)
Faneuil
02.2021 - 06.2021
Delivery Driver
DoorDash
01.2020 - Current
headhousekepper/housekeeper/front desk/night audit
Motel 6 / Studio 6
12.2018 - 01.2021
Bottler
RING CONTAINER TECHNOLOGIES
01.2016 - 04.2016
High school diploma - Diploma in General Ed
Robert Elliott Alternative Education Center