Shalom Eromosele
Los Angeles,CA
Summary
Detail-oriented and customer-focused Technical Support Specialist with extensive experience in providing technical solutions, troubleshooting software and network issues, and delivering exceptional customer service. Proficient in diagnosing and resolving technical problems remotely, supporting software installations, and collaborating with internal teams to improve user experiences. Adept at handling high-volume support tickets, with a proven ability to listen actively and resolve issues efficiently.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Healthcare Technician
Malibu Detox Center
08.2024 - Current
- Managed over 30 patient intake and discharge processes regularly, on Electronic Health Record Systems ensuring a seamless transition between care settings.
- Improved patient care by accurately recording, maintaining and managing medical records, data logs and inventory
- Contributed to efficient workflow by accurately maintaining patient records and updating charts in a timely manner.
- Trained non technical staff on software deployment, management and installation.
Content Manager
In His Presence Church
02.2023 - 09.2024
- Managed live content distribution and stream to over 4 online channels and social media platforms.
- Edited and redesigned all digital and graphical materials, maintaining high standard of branding and design consistency.
- Presented monthly reports on key performance metrics to senior management, providing insights into areas requiring attention.
- Collaborated with designers and developers to deliver on-brand content in alignment with brand vision.
Network and Systems Support
Stay Lifted Films
04.2023 - 01.2024
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Increased production capacity by training 3 new employees on machinery operation and safety protocols, strengthening the overall workforce.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Maintained up-to-date documentation of network topology, equipment inventory, configurations, and troubleshooting guides for easy reference during problem resolution efforts.
- Developed customized training materials for internal staff members on various aspects of networking concepts and best practices to enhance overall team competency levels.
Technical Operations Manager
Intelligence Consulting Group
10.2021 - 05.2022
- Led a team managing support service tickets using web-based ticketing systems, resolving tier 1 technical issues for 15-20 customers daily
- Provided technical support for installations, upgrades, and servicing of Windows computers, overseeing daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Assisted in onboarding and training staff, managing user accounts and permissions via Active Directory
- Conducted remote sessions to resolve technical problems related to network connectivity and software installations
- Championed process improvement initiatives that led to increased efficiency across technical operations teams.
Project Manager
RIGANMU DESIGN
10.2019 - 07.2021
- Managed technical support processes, achieving an 80% decrease in resolution times and customer inquiries
- Collaborated with cross-functional teams to implement best practice network security protocols, reducing system risks by 50%
- Provided UX design support, developed WordPress sites, and managed technical infrastructure.
- Managed high levels of call flow and responded to technical support needs.
Graduate Intern
Petroleum Products Pricing Regulatory Agency
12.2018 - 09.2019
- Supported network administration and system maintenance for over 50 staff members, troubleshooting operating systems and software
- Assisted in hardware/software installation, and technical support for company-wide events and presentations
- Improved procurement strategies, contributing to a 10% budget savings and 36% efficiency increase in contract fulfillment.
- Expanded personal network by connecting with professionals in the industry, leading to valuable mentorship opportunities and lasting relationships.
Education
Bachelor of Science - Computer Science
Redeemer's University, Ede
Osun State, Nigeria01.2018
Skills
Technical Support: Software troubleshooting, installation, and system maintenance
- Customer Service: Exceptional phone and email support, remote troubleshooting
- IT Concepts: Basic networking, WAN/LAN, Terminal Services, VPNs, and Proxies
- Software & Tools: Microsoft Office, QuickBooks, Active Directory, ticketing systems, Linux, virtual machines, Clo3d, Blender, Photoshop
- Networking: Cisco Certified Network Associate (CCNA), Google IT Support Professional Certified
- Critical Thinking & Communication: Verbal and written communication, problem-solving
Certification
- Google IT Support Professional
- Cisco Certified Network Associate (CCNA)
- ISC2 (In Progress)
- Comptia Networking +
- Comptia A+
Languages
Hausa
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Healthcare Technician
Malibu Detox Center
08.2024 - Current
Network and Systems Support
Stay Lifted Films
04.2023 - 01.2024
Content Manager
In His Presence Church
02.2023 - 09.2024
Technical Operations Manager
Intelligence Consulting Group
10.2021 - 05.2022
Project Manager
RIGANMU DESIGN
10.2019 - 07.2021
Graduate Intern
Petroleum Products Pricing Regulatory Agency
12.2018 - 09.2019
- Google IT Support Professional Certificate
- Cisco Certified Network Associate (CCNA)
- ISC2 (In Progress)
Bachelor of Science - Computer Science
Redeemer's University, Ede
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