Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalome Harden

Frisco,TX

Summary

Well-qualified individual with success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Assistance Center Director

Code Ninjas
08.2023 - Current
  • Kept facility in compliance with all applicable standards and laws.
  • Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.

Pharmacy Technician

ExactCare Pharmacy
03.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Founder

Unproblematic Queens
02.2019 - Current
  • Built productive relationships with industry partners and competitors to support strategic organization objectives.
  • Established foundational processes for organization operations.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Managed financial, operational and human resources to optimize business performance.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Retail Pharmacy Technician

Aurora Medical Center
12.2022 - 03.2023
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Professional Dance Instructor

Signature Dance Company
06.2013 - 03.2023
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.

Lead Patient Care Coordinator

St. Charles Children And Family Service
07.2021 - 12.2022
  • Performed as subject matter expert for case management processes.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Legal Assistant

Chenalls Nissen, S.C.
01.2017 - 11.2021
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Interviewed clients to obtain information relevant to cases.
  • Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.

Workforce Development Manager

Easterseals
10.2019 - 06.2020
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Recruited potential clients and identified talented participants to guarantee job candidate effectiveness.
  • Assisted job seekers with vocational and technical school training.
  • Performed complete assessment of job seeker's education, skills and work history to identify detrimental factors.

Income Maintenance Technician

Department Of Health And Human Services
05.2017 - 10.2019
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Developed individual plans for self-sufficiency.
  • Determined if applicants met eligibility for public assistance programs.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.

Patient Scheduler

Wheaton Franciscan Healthcare
02.2016 - 05.2017
  • Confirmed patient appointments day before scheduled.
  • Verified insurance coverage and obtained pre-authorizations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Education

Bachelor of Arts - Psychology

Lakeland College
Plymouth, WI

Skills

  • Maintaining Clean Work Areas
  • Team Meetings
  • Team Development
  • Family Relations Expertise
  • Social Behaviors
  • Recordkeeping Requirements
  • Performance Monitoring and Evaluation
  • Payroll Administration and Timekeeping

Timeline

Assistance Center Director

Code Ninjas
08.2023 - Current

Pharmacy Technician

ExactCare Pharmacy
03.2023 - Current

Retail Pharmacy Technician

Aurora Medical Center
12.2022 - 03.2023

Lead Patient Care Coordinator

St. Charles Children And Family Service
07.2021 - 12.2022

Workforce Development Manager

Easterseals
10.2019 - 06.2020

Founder

Unproblematic Queens
02.2019 - Current

Income Maintenance Technician

Department Of Health And Human Services
05.2017 - 10.2019

Legal Assistant

Chenalls Nissen, S.C.
01.2017 - 11.2021

Patient Scheduler

Wheaton Franciscan Healthcare
02.2016 - 05.2017

Professional Dance Instructor

Signature Dance Company
06.2013 - 03.2023

Bachelor of Arts - Psychology

Lakeland College

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Shalome Harden