Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shalome Middleton

Denver,CO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Technician Center Of Excellence

Comcast
10.2020 - Current
  • Responsible for providing day of job support to field technicians serving residential customers
  • Works with moderate supervision/guidance
  • Is accountable for individual results and impact on the team
  • Interact with technicians via phone and task messaging to answer questions and provide information
  • Add, change or reorder customer equipment, reboot remote equipment, and create work order and task code modifications in the biller system, confirm billing changes with customers, as needed
  • Accurately disposition call and/or task reasons and resolutions, utilizing appropriate disposition tools
  • Complete basic order modification and troubleshooting with field technicians on all product lines
  • Recognize escalation points to ensure efficient and outstanding customer service
  • Support real-time service verification, ensuring quality levels, using internal tools
  • Support field technician activations and troubleshooting by utilizing department tools and systems as well as field tools
  • Provide education to field technicians on effective use of field tools to enable self-service
  • Use active listening skills to ensure mutual understanding and effective communication of information
  • Represent the Company in a positive, professional manner
  • Minimize need for further escalation
  • Utilize ability to analyze, solve problems, and receive feedback, to adjust tactics in a fast-moving environment
  • Meet or exceed established goals and performance metrics
  • Successfully complete required training with expected timeframes
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned.

Retail Sales Consultant

AT&T
11.2019 - 05.2020
  • Retail Sales Consultants build solutions for our valued customers and meet/or exceed key sales objectives
  • Work with a full portfolio of awesome products including wireless, connected car, tablets and wearables
  • Also offer integrated, seamless, and smart entertainment options including DIRECTV.

Retail Sales Consultant

Sprint
05.2018 - 09.2019
  • Provides a total sales solution to our customers, for any of their wireless/mobility needs
  • This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money; personalizing their experience; and protecting their investment
  • Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand
  • Meets or exceeds key performance objectives, including sales and customer satisfaction goals
  • Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
  • Identifies the right solutions for customer billing, technical and/or account issues
  • Receives training in their curriculum path to further their skills and career opportunities
  • Complies with all operational policies and procedures, including the Sprint Code of Conduct.

Early Stage Account Manager

Santander Consumer USA
07.2017 - 04.2018
  • Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA)
  • Makes effective use of the dialing system to increase right party contacts
  • Independently evaluates each account and determine the best course of action for the customer in resolving the problem permanently to avoid any further delinquencies
  • Meets assigned standards and expectations as required
  • Ensures accounts are worked according to business strategy and within Quality Assurance guidelines
  • Determines the reason for delinquency and assists the customer in resolving the problem permanently, to avoid any further delinquencies
  • Educates the customer about the terms of the contract
  • Adheres to all company policies and procedures.

Sales Associate

Express
04.2017 - 09.2017
  • Taking care of the fitting room
  • Making customers aware of the deals and promotions we have going on
  • Responsible for providing an exceptional customer experience through offering assistance when needed
  • Ensuring product is on the floor and sized appropriately
  • Making sure all customers have a quick and efficient cash wrap experience
  • Signing customers up for our NEXT program and eventually getting them approved for our credit card when ringing them out at the cash wrap
  • Additional tasks include stocking, cleaning, and folding merchandise.

Seasonal/Sales Specialist

Victoria Secret
11.2016 - 01.2017
  • Driving top line store sales results and growing the business through action and productivity
  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our 'Best at Bras' culture
  • Creating customer awareness of programs available to them, (i.e
  • Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable
  • Setting personal goals and tracking individual and team performance to the goals
  • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
  • Taking initiative to recover and replenish merchandise, so it is available to sell
  • Understanding and adhering to visual merchandising brand standards
  • Assisting in housekeeping of sales floor and communicating maintenance issues
  • Keeping an awareness of, and building personal capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Supporting all activities related to providing a safe working environment
  • Understanding and demonstrating Company values.

Sales Associate

Footlocker
06.2014 - 09.2016
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product/trends
  • Contributes to a positive and inclusive work environment.

Catering Specialist

LGC Associates
07.2015
  • Travel to the Pepsi Center, Coors field, Dick's Sporting Goods Park, Invesco Field, and hotels
  • Provide additional help with concessions
  • Provide excellent customer service
  • Ensure food safety practices
  • Serve food and bus tables.

Clerk

Free Indeed Bail Bonding
06.2014 - 01.2015
  • File documents
  • Data Entry
  • Answering the phone and directing it to the right party.

Daycare Specialist

Little Scouts Daycare
01.2014 - 05.2014
  • Responsible for 10 babies ages 6 weeks to one year
  • Played, fed, changed, and supervised babies.

Education

Attending for interior and architecture -

Arapahoe Community College
Littleton, CO

Diploma, AP English Language, AP English Composition, Psychology, Drawing and Painting 1, 2, and 3, Photography 1 and 2, 3-D Computer Art and Design -

Overland High School
Aurora, CO
05.2016

Skills

  • Microsoft Word, Excel Powerpoint
  • Google Drive
  • CSG/ACSR
  • Leadership/Management
  • Problem solving, Reasoning, Creativity
  • Building strong relationships
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Reliability

References

  • Denine Hunt, TCOE Supervisor, 1350 S Ironton St, Aurora, CO, 80012, (720) 309-0094
  • Tympest Herve, TCOE Supervisor, 1350 S Ironton St, Aurora, CO, 80012, (719) 310-9941
  • Carolyn Porter, Teacher, 12400 E. Jewell Ave, Aurora, CO, 80012, (720) 747-3841, cporter4@cherrycreekschools.org
  • Bonnie Bills, Family Friend, 951 S. Tucson Way, Aurora, CO, 80012, (720) 276-0386

Timeline

Technician Center Of Excellence

Comcast
10.2020 - Current

Retail Sales Consultant

AT&T
11.2019 - 05.2020

Retail Sales Consultant

Sprint
05.2018 - 09.2019

Early Stage Account Manager

Santander Consumer USA
07.2017 - 04.2018

Sales Associate

Express
04.2017 - 09.2017

Seasonal/Sales Specialist

Victoria Secret
11.2016 - 01.2017

Catering Specialist

LGC Associates
07.2015

Sales Associate

Footlocker
06.2014 - 09.2016

Clerk

Free Indeed Bail Bonding
06.2014 - 01.2015

Daycare Specialist

Little Scouts Daycare
01.2014 - 05.2014

Attending for interior and architecture -

Arapahoe Community College

Diploma, AP English Language, AP English Composition, Psychology, Drawing and Painting 1, 2, and 3, Photography 1 and 2, 3-D Computer Art and Design -

Overland High School

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Shalome Middleton