Shalon Brown
Denver
Summary
Experienced server adept at delivering exceptional customer service in fast-paced environments. Demonstrated ability to manage multiple tables efficiently, ensuring guest satisfaction and timely food service. Proven track record in upselling menu items contributing to significant sales growth. Committed to fostering a positive dining experience, dedicated to team success and customer loyalty.
Overview
7
7
years of professional experience
Work History
Fundraiser
PCE Promotions
11.2025 - Current
- Developed and implemented fundraising strategies to enhance donor engagement and retention.
- Cultivated relationships with key stakeholders to secure financial support for initiatives.
- Organized and executed fundraising events, ensuring alignment with organizational goals.
- Analyzed fundraising data to identify trends and improve campaign effectiveness.
Server
Casa Bonita
09.2023 - 10.2025
- Provided exceptional customer service by efficiently taking and processing orders, ensuring a high level of guest satisfaction.
- Executed daily opening and closing procedures, maintaining cleanliness and organization of the dining area.
- Collaborated with kitchen staff to accurately relay orders and accommodate special requests, improving communication and service speed.
- Trained and mentored new servers on menu offerings, service standards and point-of-sale systems to enhance team performance.
- Managed cash and credit transactions, balancing cash register at the end of shifts with a 99% accuracy rate.
- Resolved customer complaints promptly and efficiently, fostering a positive dining experience and encouraging repeat business.
Cashier
Kneader's Bakery & Cafe
08.2022 - 04.2023
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Maintained knowledge of promotions and sales to provide optimal customer service and drive sales.
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Utilized point-of-sale systems to manage cash flow and track daily sales accurately.
Server
Waxy O'Shea's Irish Pub
06.2021 - 01.2022
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring a pleasant dining experience.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food orders, contributing to a seamless operation.
- Utilized point-of-sale software to process transactions, manage orders, and track inventory levels effectively.
- Trained new staff on restaurant protocols and service standards, fostering a collaborative team environment.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
- Developed strong relationships with regular customers to promote loyalty and repeat business.
Server
Applebee's Grill & Bar
03.2019 - 06.2021
- Delivered exceptional customer service by promptly addressing customer inquiries and ensuring a positive dining experience.
- Maintained a clean and organized dining area, adhering to health and safety regulations at all times.
- Trained new staff on menu offerings, service techniques, and restaurant policies to enhance overall team performance.
- Managed cash and credit transactions accurately, balancing cash registers at the end of each shift.
- Utilized point-of-sale systems efficiently to process orders and facilitate seamless payment transactions.
- Upsold menu items and daily specials, contributing to a 10% increase in overall sales revenue.
- Resolved customer complaints effectively, turning potentially negative experiences into positive outcomes.
- Monitored dining area to ensure guest satisfaction, adjusting service style as needed based on customer feedback.
- Participated in regular staff meetings to discuss menu changes, service strategies, and team goals.
Server
Applebee's Grill & Bar
03.2019 - 06.2021
- Delivered exceptional customer service by promptly addressing customer inquiries and ensuring a positive dining experience.
- Maintained a clean and organized dining area, adhering to health and safety regulations at all times.
- Trained new staff on menu offerings, service techniques, and restaurant policies to enhance overall team performance.
- Managed cash and credit transactions accurately, balancing cash registers at the end of each shift.
- Utilized point-of-sale systems efficiently to process orders and facilitate seamless payment transactions.
- Upsold menu items and daily specials, contributing to a 10% increase in overall sales revenue.
- Resolved customer complaints effectively, turning potentially negative experiences into positive outcomes.
- Monitored dining area to ensure guest satisfaction, adjusting service style as needed based on customer feedback.
- Participated in regular staff meetings to discuss menu changes, service strategies, and team goals.
Education
High School Diploma - undefined
Parkview High School
Springfield, Missouri01.2018
Skills
- Health and Safety
- Compliance
- Reliability
- Organizational Skills
- Adaptability
- Positive Attitude
- Attention to Detail
- Guest Satisfaction
- Monitoring
- Communication Skills
- Multi-tasking
- Time Management
- Conflict Resolution
- Team Collaboration
- Cash Management
- Point-of-Sale Systems
- Customer Service
Personal Information
Title: Server
Timeline
Fundraiser
PCE Promotions
11.2025 - Current
Server
Casa Bonita
09.2023 - 10.2025
Cashier
Kneader's Bakery & Cafe
08.2022 - 04.2023
Server
Waxy O'Shea's Irish Pub
06.2021 - 01.2022
Server
Applebee's Grill & Bar
03.2019 - 06.2021
Server
Applebee's Grill & Bar
03.2019 - 06.2021
High School Diploma - undefined
Parkview High School