Shalon Chiasson
Orange Park
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Center Director
InBloom Autism Services
10.2023 - Current
- Increased staff retention with regular training sessions, clear expectations, and constructive feedback.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Collaborated with parents to enhance communication channels, strengthening the outcomes of ABA therapy.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Recruited and developed solid team of professionals to care for up to 45 children each day.
- Ensured facility maintenance met safety standards while keeping costs low through careful vendor selection and contract negotiation.
- Analyzed feedback from parents and staff to make informed decisions on attendance and accountability.
- Optimized scheduling and staffing to ensure care for all children and maximized staff availability.
Director of Operations
Home Instead Senior Care Home
08.2018 - 07.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
District Manager
U-Haul Of Jacksonville FL
06.2000 - 06.2018
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised 15 locations to enforce high-quality standards of operation.
- Generated financial and operational reports to assist management with business strategy.
- Established territory boundaries and distribution routes to maximize service quality.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and community to establish long-term business growth.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Bachelor of Science - Accounting And Business Management
Kaplan University
Skills
- Delegation
- Staff training/development
- Time management
- Effective leader
- Problem-solving abilities
- Recruitment
- Client account management
- Employee scheduling
- Coaching and mentoring
- Analytical and Critical Thinking
- Team building
- Facility management
- Staff evaluations
- Teamwork and collaboration
Software
Salesforce, Clear Care, Panda Doc, Excel, Word, Power Point
Certification
CPR Certified
Personal Information
Title: Director Of Operations
Certifications
07-2023
Timeline
Center Director
InBloom Autism Services
10.2023 - Current
Director of Operations
Home Instead Senior Care Home
08.2018 - 07.2023
District Manager
U-Haul Of Jacksonville FL
06.2000 - 06.2018
Bachelor of Science - Accounting And Business Management
Kaplan University
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