Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Shalon Chiasson

Director Of Operations
Orange Park,FL

Summary

Experienced Director of Operations proficient in managing Home Health operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Overview

24
years of professional experience
5
years of post-secondary education
1
Certification

Work History

Home Instead
Orange Park, FL

Director of Operations
08.2018 - 07.2023

Job overview

  • Started with Home Instead as HR Recruiter & Engagement Coordinator, later promoted to Client Care Coordinator, final promotion was to Director of Operations.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Mentored and coached team members to foster KPI's for each staff member roles of HR, Scheduling, Client Care (Sales), and Sales and Marketing.
  • Analyzed data for each staff members role to assist them in reaching monthly and annual goals. Met with them weekly for one on one meetings to improve overall performance.
  • Trained staff on usage of Wellsky, Salesforce, Panda Doc, Applicantstack, Paycheck Flex, and Tapcheck.
  • Assisted HR department with onboarding for benefits, 401K enrollment, and payroll updates.
  • Processed all Billing to clients, Billing to Veterans administration, Payroll for all employees, and processed all Long Term Care Insurance Claims.
  • Interacted well with customers and employees to build connections and nurture relationships.
  • Participated in sales and marketing events to promote the name brand and services we offered.
  • Oversaw and managed all purchasing, sales, marketing and customer account operations efficiently.
  • Created effective sales promotions and marketing strategies to deliver over $1million in gross profit.
  • Launched Alzheimer's and Dementia support group in Clay County FL.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Ensured we were compliant with ACHA and all state regulations.

U-Haul
Jacksonville, FL

Marketing Company President
01.2000 - 06.2018

Job overview

  • Cultivated company-wide culture of innovation and collaboration.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Devised and presented business plans and forecasts to board of directors.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Managed financial, operational and human resources to optimize business performance.

Education

Kaplan University
Davenport, IA

Bachelor of Science from Business Administration
01.2001 - 08.2005

Skills

Coaching and mentoring

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Software

Salesforce

Well Sky

Applicant Stack

Microsoft Office

Panda Doc

Paychex Flex

Certification

Adult CPR/AED

Timeline

Adult CPR/AED

02-2023

Director of Operations

Home Instead
08.2018 - 07.2023

Kaplan University

Bachelor of Science from Business Administration
01.2001 - 08.2005

Marketing Company President

U-Haul
01.2000 - 06.2018

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Shalon ChiassonDirector Of Operations