Shalon Rosa
San Gabriel,CA
Summary
Focused Billing Clerk with 10 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
17
17
years of professional experience
Work History
In House Biller
Tenth St Pediatric
06.2018 - Current
- In house billing
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Assisted in the development of customized billing solutions, catering to unique client requirements.
- Developed strong relationships with clients, fostering trust and effective communication regarding billing matters.
- Kept all patient information secure and confidential.
Biller / Coder / Collector
Dr. Anthony Zoppi, M.D
06.2014 - 12.2018
- Billing Office Visits and Surgeries
- Coding ICD-10 / CPT
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Checking Patient Eligibility
- Front Office Duties (checking in / out patients, setting appointments, collect co-payments)
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
Receptionist / Information Clerk
Independent Solutions, Inc.
11.2010 - 03.2013
- Record staff meetings
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Accounting duties
- Data Entry
- General office duties
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Switchboard Operator
Telephone Answering Service, Inc.
08.2008 - 11.2010
- Answer multiple phone lines
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
Customer Service Representative
FLW Outdoors
08.2007 - 04.2008
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
Diploma -
Redondo Union High School
Redondo Beach, CAMedical Billing -
UEI College
Gardena, CASkills
- CODING
- ICD-9
- OUTPATIENT
- MEDICAL TERMINOLOGY
- INSURANCE TERMINOLOGY
- CPT CODING
- POWERPOINT
- ICD
- WORD
- ELECTRONIC BILLING
- CPR CERTIFIED
- MAC
- MEDICAL BILLING
- CMS
- EXCEL
- CLAIMS
- CPT
- BILLING
- CPR
- ICD-10
- HIPPA
- Spreadsheet Management
Timeline
In House Biller
Tenth St Pediatric
06.2018 - Current
Biller / Coder / Collector
Dr. Anthony Zoppi, M.D
06.2014 - 12.2018
Receptionist / Information Clerk
Independent Solutions, Inc.
11.2010 - 03.2013
Switchboard Operator
Telephone Answering Service, Inc.
08.2008 - 11.2010
Customer Service Representative
FLW Outdoors
08.2007 - 04.2008
Diploma -
Redondo Union High School
Medical Billing -
UEI College
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