Shalonda Camper
Ozark
Summary
Dependable professional with strong customer service skills. Proven ability to assist clients effectively and provide high-quality support in challenging situations.
Overview
15
15
years of professional experience
Work History
APS Case Aid
Department of Human Resources
06.2025 - Current
- Transporting clients to medical appointments, grocery shopping, and other day to day activities
- Assisting with completing applications for entitlements such as Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Medicare
- Assisting with light housekeeping, meal planning, transportation, and laundry
Deputy Clerk of Superior Court
Guilford County Superior Court
06.2018 - 10.2020
- Assisted in scheduling hearings and sent notifications to involved parties on time.
- Drafted legal correspondence and notices in compliance with court protocols.
- Reviewed filings for completeness, ensuring adherence to procedural requirements and deadlines.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Home Health Aide - Contract Employee
Greensboro
10.2016 - 05.2018
- Monitored patient vital signs and reported changes to healthcare professionals promptly.
- Administered medications as prescribed, maintaining accurate records for compliance and safety.
- Assisted clients with mobility, transferring patients safely in and out of bed or wheelchair.
- Administered prescribed medications and maintained accurate records for compliance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Front Desk Clerk
Shamrock Corporation
09.2013 - 08.2016
- Managed front desk operations
- Implemented process improvements that streamlined front desk workflows, increasing efficiency.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
Xerox
04.2011 - 07.2013
- Resolved customer inquiries efficiently through various communication channels including phone, email, and chat.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted clients with Medicare Part A and B applications
Education
High School Diploma -
McKinley High School
Canton, OH06-1992
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Friendly, positive attitude
- Efficient in Microsoft Office, Outlook, Excel
- Typing 60 WPM
Timeline
APS Case Aid
Department of Human Resources
06.2025 - Current
Deputy Clerk of Superior Court
Guilford County Superior Court
06.2018 - 10.2020
Home Health Aide - Contract Employee
Greensboro
10.2016 - 05.2018
Front Desk Clerk
Shamrock Corporation
09.2013 - 08.2016
Customer Service Representative
Xerox
04.2011 - 07.2013
High School Diploma -
McKinley High School