Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shalonda Card

St Louis,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Starbucks Team Lead

Target
07.2015 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.

Sales Associate

Designer Shoe Warehouse
01.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Applied Science - Human Services

St. Charles Community College
4601 Mid Rivers Mall Drive
05.2024

Skills

  • Performance Monitoring
  • Schedule Management
  • Production Monitoring
  • Complaint Resolution
  • Relationship building
  • Training and development
  • Organizational skills
  • Goal setting
  • Active listening
  • Diversity and inclusion
  • Cash Handling
  • Documentation and Reporting

Certification

  • Certified QPR Training - 12/06/2023

Timeline

Starbucks Team Lead

Target
07.2015 - Current

Sales Associate

Designer Shoe Warehouse
01.2015 - Current

Associate of Applied Science - Human Services

St. Charles Community College

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Shalonda Card