Shalonda Coles
Longterm Financial
Princess Anne,MD
25
years of professional experience
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
HR Manager
5 Years 11 Months- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
Administrative Assistant
24 Years 11 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
No Degree - Emergency Medical Technology
High School Diploma
Skills
New Employee Orientation
File and Records Management
Equal Opportunities Facilitation
Customer Service
Workers' Compensation Knowledge
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Staff Training
Clerical Support
Accomplishments
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Timeline
HR Manager
Xquizite Financial
09.2020 - CurrentRead More
Administrative Assistant
Longterm Financial
09.2001 - CurrentRead More
Friendly High School
High School Diploma
Read More
University of The District of Columbia
No Degree from Emergency Medical Technology
Read More