Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalonda Elliott

Gastonia,NC

Summary

Dynamic leader with a proven track record at Smokin Joe's Mobile Diner and Rent A Center, excelling in customer relations and business management. Mastered relationship building and strategic marketing, driving revenue growth and brand awareness. Skilled in project management and sales leadership, fostering team collaboration and achieving operational excellence.

Overview

14
14
years of professional experience

Work History

Owner

Smokin Joe's Mobile Diner
04.2019 - 08.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

Store Manager

Rent A Center
02.2010 - 03.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

Hunter Huss High School
Gastonia, NC
06-2009

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Business management
  • Business planning
  • Marketing
  • Business development
  • Business marketing
  • Sales leadership
  • Product branding
  • Sales management
  • Goal setting
  • Sales strategies

Timeline

Owner

Smokin Joe's Mobile Diner
04.2019 - 08.2023

Store Manager

Rent A Center
02.2010 - 03.2019

High School Diploma -

Hunter Huss High School

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Shalonda Elliott