Shalonda Golla
Harrisville,MI
Summary
Professional and knowledgeable worker offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, data entry, and communication skills. Seeking a full-time position that offers room for growth.
Overview
12
12
years of professional experience
Work History
Children's Specialist
Alcona County Library
2019.04 - Current
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials
- Processed receipt of new book, audio visual and computer software inventory.
- Processed library card applications to provide access to library services.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Utilized computer databases to locate library materials.
- Assisted patrons with printing and copying according to personalized requirements.
Veterinary Receptionist
County Line Vet
2017.08 - 2018.05
- Increased accuracy of medical records by diligently updating patient information during each visit
- Contributed to positive work environment through excellent teamwork and collaboration with staff members
- Coordinated patient scheduling, check-in, check-out and payments for billing with an average of 30 patients daily
- Managed multi-line phone system for 3 veterinarians and pleasantly greeted patients
- Maintained office and waiting room, keeping common areas clean and tidy
Order Managemnet Representative
TIME WARNER CABLE
2015.06 - 2017.08
- Verified that information in the computer system was up-to-date and accurate
- Processed confidential tax form information for 50 or more clients
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests
Customer Care and Billing Specialist
TIME WARNER CABLE
2014.05 - 2015.06
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained up-to-date records at all times
- Provided excellent customer service, developing and maintaining client relationships
- Monitored more than 60 customer accounts to identify and rectify billing issues
- Strengthened client relationships through effective communication regarding billing issues and concerns
Sales Manager
RAC ACCEPTANCE
2012.06 - 2014.05
- Wrote sales slips and sales contracts
- Maintained friendly and professional customer interactions
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Education
CERTIFICATION - VERTERNARIAN ASSISSTANT
Penn Foster College
Scottsdale, AZ06.2015
HIGH SCHOOL DIPLOMA -
Samuel Clemens High School
Schertz, TX01.2000
Skills
- Word Processing
- Telephone etiquette
- Scheduling Appointments
- Office equipment operation
- Customer service
- Filing
- Clerical Support
- Data Entry
- Computer Skills
Timeline
Children's Specialist
Alcona County Library
2019.04 - Current
Veterinary Receptionist
County Line Vet
2017.08 - 2018.05
Order Managemnet Representative
TIME WARNER CABLE
2015.06 - 2017.08
Customer Care and Billing Specialist
TIME WARNER CABLE
2014.05 - 2015.06
Sales Manager
RAC ACCEPTANCE
2012.06 - 2014.05
CERTIFICATION - VERTERNARIAN ASSISSTANT
Penn Foster College
HIGH SCHOOL DIPLOMA -
Samuel Clemens High School
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