Hi, I’m
Shalonda Harris Kentucky Colonel
LouisvilleLouisville,KY
Summary
Dedicated candidate eager to leverage knowledge in social services, case management, rehabilitation counseling, and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues that improve quality of life.
Overview
27
years of professional experience
Work History
ALTERNATIVE SERVICES
Adult Day Training Director
04.2015 - Current
Job overview
- Supervisor: Frederick Davis - 502 493-2512; Contact: Yes Hours per week: 40
- Responsible for all aspects of operation and overall quality of programs.
- Establish the highest level of care, choice and independence to the individuals served.
- Supervision of the overall operations of the day program and residential services.
- Recruit and retain quality employees.
- Identify, target and lead growth initiatives.
- Implement and monitor service delivery.
- Lead and participate in consumer/employee development.
- Perform training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conduct orientation sessions and organize on-the-job training for new hires.
- Coordinate ongoing technical training and personal development classes for staff members.
- Evaluate success of training programs and recommend improvements to the Executive Director to enhance effectiveness.
- Review and edit all training materials for accuracy and company policy compliance.
- Manage new employee orientation training process for more than 50 employees each year.
- Manage all employee training and performance improvement actions.
- Direct training programs and development paths for managers and supervisors.
- Apply adult learning and performance expertise to assess behavioral and ability issues impacting daily living and work performance.
ALTERNATIVE SERVICES
Case Manager
05.2011 - 04.2015
Job overview
- Supervisor: Frederick Davis - 502 493-2512; Contact: Yes Hours per week: 40 Duties:.
- Coordinate appropriate services for/with consumers.
- Planned in home services as identified in consumers' plan of care.
- Documented services provided by formal and informal support systems, which include but are not limited to any funding source, family member, or volunteer.
- Referred consumers to appropriate formal and informal agencies to help address any unmet needs and update support systems as needed.
- Documented case records of each contact made with consumer or on behalf of consumer.
- Conducted intake, needs assessment, care plan development, care plan implementation, review and evaluation of consumer status, case coordination, referrals to resources, and case closure.
- Monitored implementation of Plan of Care and consumer's formal and informal support systems monthly, including one (1) home visits with face-to-face contact at least every month or one (1) phone contact during any month home visits did not occur.
- Identified care needs of individual consumers and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Partnered with physicians, therapists, nutritionists and case managers to develop and implement individualized care plans and documented all consumer interactions and interventions in electronic charting systems.
ALTERNATIVE SERVICES
Program Director
01.2007 - 05.2011
Job overview
- Supervisor: Teresa Smith - 502 493-2512; Contact: Yes Hours per week: 40 Duties:.
- Responsible for overall operation of assigned service site(s) including staff, budget, compliance with State/Federal regulations and standards of services and general quality of service to person(s) served in these programs.
- Tasks performed were complex and required negotiation and communication skills, organizational abilities, and overall business sense.
- Monitored collection and maintenance of all records to ensure compliance with rules and regulations set forth by State of Kentucky and other governing agencies.
- Acted as Community Advocate and remained in close contact with community resources for contracted individuals.
- Maintained positive relationships with monitoring community centered boards, guardians, therapists' consultants, etc.
- Assisted with supervision of funds for persons receiving services.
- Monitored budgets, assured employee schedules meet budgeting and support needs.
- Provided in-service training to assigned Coordinators and Staff.
- Provided leadership, managerial support, and direct supervision for assigned coordinators and office personnel.
- Assured 24-hour on-call emergency coverage.
- Implemented policies and procedures of Alternative Services .
435TH SVS/SVY
Child Care Resource and Referral Coordinator
03.2005 - 06.2006
Job overview
- Supervisor: Anne Marie Wallace - 480-5761; Contact: Yes Pay Grade: GS - 6 Sala Hours per week: 40 Duties:.
- Performed duties as the resource and referral coordinator for the Family Member Support Flight.
- Enforced Department of Defense child-care enrollment policies and regulations.
- Identified and set up centralized enrollment processes for more than 1600 children in 7 Child Development Centers, 4 School-Age Programs and 53 Family Child Care homes, which properly ensured parents received access to the services available in a timely manner.
- Documented requirements to ensure records were updated and purged in accordance with AF 34-248.
- Made information available regarding alternative childcare arrangements for parents on waiting lists and supervised up to 3 subordinates.
- Interacted with Child Development Center directors, School-Age Program Coordinators, Family Child Care Coordinators and Family Child Care Providers to obtain status of vacancies and crossmatch openings with families who desired childcare spaces.
- Completed follow-up procedures to track parent satisfaction with services and or concerns.
- Developed clear communication between all centers and FCC providers to ensure clear information was continually available.
- Maintained records and Security Accountability.
- Utilized office automation software, ensured that records, lists and recurring reports were maintained and information readily available when required.
- Ensured all information was properly handled IAW Air Force, Command and local guidelines, policies and directives.
- Showed trends to assist improving the quality of the base childcare program.
United States Army Europe
KLEBER LEGAL ASSISTANT OFFICE, Electronic Tax Filing Clerk
01.2005 - 03.2005
Job overview
- Supervisor: Donald Davis - DSN 483-8069; Contact: Yes Pay Grade: GS - 4 Hours per week: 40 Duties:.
- Prepared, reviewed and transmitted simple and complex tax returns.
- Responsible for reviewing completed income tax returns from taxpayers.
- Reviewed each return for accuracy and completion, ensuring all necessary forms and schedules were complete and accurate.
- Contacted taxpayer or Unit Tax Assessor to obtain correct information.
- Logged returns which were accurate and complete into the Electronic Tax Filing log according to the date and time received.
- Entered data from completed returns into the computer using a specific tax data entry program.
- Assisted members of the military community with questions and concerns relating to tax preparation.
RAMSTEIN CHILD DEVELOPMENT CENTER
Program Assistant
03.2004 - 08.2004
Job overview
- RAMSTEIN, Armed Forces Overseas Germany Supervisor: Carrie Williams - 49 6371479276; Contact: Yes Pay Grade: NF - CC - 2 Hours per week: 40 Duties:.
- Maintained control of and accounts for the whereabouts and safety of children and youth.
- Assisted in providing and leading planned activities for program participants.
- Establish environment, which promoted positive child and youth interactions with other children, youth and adults.
- Prepared, arranged and maintained indoor and outdoor activity areas and materials to accommodate the daily schedule.
- Prepared curriculum/program materials and assisted with developing a list of needed supplies and equipment.
- Interacted with children and youth using approved guidance and techniques.
- Interacted professionally with staff members, parents and the Command.
- Supervised children and youth during daily schedules of activities and special events.
ARMY COMMUNITY SERVICES
Referral Specialist
09.2002 - 11.2003
Job overview
- Supervisor: Isadora Iwing - (502) 624-6291; Contact: Yes Hours per week: 30 Duties: VA WORK STUDY POSITION
- Communicated as well as coordinated with family readiness group leaders and other unit volunteers to provide information, expertise, and/or training to families of deployed soldiers.
- Conducted home visits to soldiers and family members to provide information on community resources.
- Assessed individual needs for additional referral services to other community agencies.
- Meet with commanders, first sergeants as well as other community resources to determine extent of services needed by families.
- Developed as well as updated a database of family members requesting assistance and the type of assistance provided.
ResCare/ Alternative Living of KY
Residential Supervisor
05.1996 - 01.2002
Job overview
- Supervisor: Frederick Davis - 502 425-7125; Contact: Yes Duties:
- Provided direct and indirect care for consumers
- Responsible for taking and recording vital signs and input and output logs
- Escorted consumers to appointments, as well as medical evaluations.
- Formulated Individual Support Plans.
- Documented consumer's physical and emotional progress.
- Performed direct care activities to include blood pressure monitoring, blood glucose monitoring, dressing changes, temperature checks, and complete body baths.
- Administered medication and prepared and kept record of medication logs, doctors' orders, financial statements, incident reports, and Individuals goal and objective documentation.
- Maintained records, reports, and files in accordance with approved record keeping systems.
- Maintained official employee record cards on all employees, e.g., overtime, disciplinary actions, leave, pending personnel actions, etc.
- Advised Coordinators in preparing all personnel actions, pay adjustments, evaluation reports, incentive awards, and training requests.
- Served as an internal source of information on personnel matters.
Education
University oF Kentucky Department of EducationLexington Kentucky
Master of Rehabilitation Counseling from Vocational Rehabilitation Counseling Conferred
05.2014
University of PhoenixLouisville, KY
Bachelor of Science from Human Service/Management Conferred
2009
North Hardin High School
High School Diploma
1992
Skills
- Knowledge of economic, social, health, and cultural influences
- Proficient in life skill training/counseling
- Solid interpersonal, management, leadership, and team building skills
- Detail-Oriented
- Excellent verbal and written communication
- Proficient in keyboarding and computer software
- Compassionate and empathetic to others needs
Additional Information
- ADDITIONAL INFORMATION: , Certification - IRS Electronic Tax Filing Certificate (01/21/2005) Certification - Registered Nurse Assistant (08/19/2001)Medication Administration Certificate (06/17/2007)Army Community Services Appreciation Award, United States Air Force coin presented by the General for exceptional job performance. (04-2005)
Timeline
Adult Day Training Director
ALTERNATIVE SERVICES
04.2015 - Current
Case Manager
ALTERNATIVE SERVICES
05.2011 - 04.2015
Program Director
ALTERNATIVE SERVICES
01.2007 - 05.2011
Child Care Resource and Referral Coordinator
435TH SVS/SVY
03.2005 - 06.2006
KLEBER LEGAL ASSISTANT OFFICE, Electronic Tax Filing Clerk
United States Army Europe
01.2005 - 03.2005
Program Assistant
RAMSTEIN CHILD DEVELOPMENT CENTER
03.2004 - 08.2004
Referral Specialist
ARMY COMMUNITY SERVICES
09.2002 - 11.2003
Residential Supervisor
ResCare/ Alternative Living of KY
05.1996 - 01.2002
University oF Kentucky Department of Education
Master of Rehabilitation Counseling from Vocational Rehabilitation Counseling Conferred
University of Phoenix
Bachelor of Science from Human Service/Management Conferred
North Hardin High School
High School Diploma
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