Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalonda Hawkins

Hampton,GA

Summary

Personable and dedicated Warehouse Logistics Lead with extensive experience in the logistics industry. Solid team player with an upbeat, positive attitude, and proven skills in establishing rapport with clients. Providing skills to prioritize and multitask in a fast-paced working environment. Offering a strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy. Dedicated Customer Service Representative providing skills to prioritize and multitask in a fast-paced working environment. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Warehouse Inventory Associate

FedEx, Randstad USA
Atlanta, GA
06.2025 - Current
  • Load freight for shipment onto PMC's and securing freight with appropriate materials for safe transportation.
  • Conducted regular cycle counts to ensure accuracy of inventory materials.
  • Reported any shipment discrepancies between physical count vs recorded count to supervisor immediately.
  • Ensured shipping documents were accurately completed by drivers and filed appropriately.
  • Entered information into system to print shipment manifest and/or labels for outbound freight.

Warehouse Cargo Logistics Lead

Delta Air Lines, Inc
Atlanta, GA
01.2025 - Current
  • Provided assistance in tracking lost or delayed shipments using various computer systems.
  • Developed and implemented efficient processes for tracking inventory, shipments, and deliveries.
  • Trained team members on best practices in order to optimize workflow processes to minimize heavy rollover to next shift.
  • Inspected and counted items received, and checked against invoices or other documents, while recording shortages and capturing damaged freight, while operating forklift to load or offload freight.
  • Created weekly schedules for employees based on availability and workload requirements.

Cargo Customer Service Agent

Delta Air Lines, Inc
Atlanta, GA
05.2021 - 12.2024
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provide details about shipments or handling incidents, which may result in future claims.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others in the absence of lead/manager.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Shift Lead

AMAZON
Atlanta, GA
01.2019 - 08.2021
  • Responsible for Metrics Improvements including on-time delivery rates, reduced inefficiencies in driver delivery performances and associate cross-training.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Collaborated with all support teams including Safety, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
  • Conducted regular performance reviews for team members and provided feedback.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Trained new staff in relevant processes and procedures.
  • Responded promptly to customer inquiries regarding order status or product availability.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.

Collections Specialist

Synchrony Financial Inc
Atlanta, GA
02.2016 - 12.2018
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Handle inbound calls from cardholder, keeping exceptional customer service a constant goal.
  • Conducted daily communication meetings to inform associates of process improvements, policy changes and available opportunities.
  • Mentored and developed teammates for career progression and performance improvement.
  • Excellent problem-solving skills, proficient computer skills, the ability to manage clients information in multiple windows while communicating without errors.

Education

Certified Professional Coder (CPC) - Medical Insurance Billing And Coding

Omnitech Institute
Atlanta, GA
10.2018

Skills

  • Forklift Operator
  • Accurate/Detailed Data Entry
  • Skilled in Prioritizing Multiple Tasks
  • Operational Efficiency Improvement
  • Exceeding Customers Expectation
  • Employee Training/Development
  • Problem Solver
  • Verbal and Written Communication
  • Time Management
  • Scheduling
  • Payment Processing
  • Inventory Control
  • Shipping and Receiving
  • Paperwork Verification
  • Truck Load/Offload

Timeline

Warehouse Inventory Associate

FedEx, Randstad USA
06.2025 - Current

Warehouse Cargo Logistics Lead

Delta Air Lines, Inc
01.2025 - Current

Cargo Customer Service Agent

Delta Air Lines, Inc
05.2021 - 12.2024

Shift Lead

AMAZON
01.2019 - 08.2021

Collections Specialist

Synchrony Financial Inc
02.2016 - 12.2018

Certified Professional Coder (CPC) - Medical Insurance Billing And Coding

Omnitech Institute

Similar Profiles

CREATE PROFILE