Summary
Overview
Work History
Education
Skills
Timeline
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Shalonda Hudson

Minneapolis,MN

Summary

Dynamic sales associate with a proven track record at AutoZone, excelling in customer service and problem-solving. Known for building strong customer relationships and enhancing satisfaction through effective communication. Demonstrated reliability and teamwork, contributing to improved store performance and a welcoming environment. Skilled in cash handling and maintaining store visual appeal.

Overview

8
8
years of professional experience

Work History

Sales Associate

AutoZone
11.2023 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

7 Mile Discount
06.2021 - 11.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Advocate

Outfront MN
08.2017 - 06.2018
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
  • Streamlined case management processes, reducing average case duration and increasing team efficiency.
  • Led community outreach initiatives, providing pro bono services that increased access to legal assistance for underserved communities.
  • Fostered collaborative team environment, leading to more effective case strategy development and execution.

Education

Associate of Arts - Human Services

Minneapolis Community And Technical College
Minneapolis, MN
06-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Outgoing personality
  • Verbal/written communication

Timeline

Sales Associate

AutoZone
11.2023 - 08.2025

Sales Associate

7 Mile Discount
06.2021 - 11.2023

Advocate

Outfront MN
08.2017 - 06.2018

Associate of Arts - Human Services

Minneapolis Community And Technical College

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