Shalonda R. Johnson
Mount Lebanon,PA
Summary
A passionate and results-driven leader with 4 years of experience in the non-profit sector, demonstrated expertise in strategic planning, fundraising, and program development, consistently driving organizational growth and impactful community outreach through successful initiatives, strong stakeholder relationships, and dedicated team leadership.
Overview
17
17
years of professional experience
Work History
Director
Safe Families For Children Alliance
01.2021 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Provided ongoing direction and leadership for program operations.
- Maintained and updated project related documents.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Identified funding sources to meet needs.
- Managed complete grant lifecycle from preparation through final close-out.
- Established and maintained electronic files for grant-funded projects for tracking and reporting.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Conducted reviews to assess compliance with related laws, policies, and regulations.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Performed month-end account analysis, headcount and salary reports and related journal entries.
- Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
- Utilized financial software to prepare consolidated financial statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Section 8 Housing Caseworker Manager
Allegheny County Housing Authority
04.2018 - 01.2021
- Serves as primary contact for all client communication with the HCVP department
- Accurately enters relevant information to complete all required documents for Housing Choice Voucher (Section 8) participants
- Verifies that all paperwork and processes are in compliance with HUD regulations
- Reports any negative conditions that affect customer satisfaction
- Recommends solutions and troubleshoots problems to ensure quality customer service
- Completes all tasks relating to the processing of Housing Choice Voucher (Section 8) participant files including, but not limited to: Voucher Issuance, Lease-Up, Initial Certification, Annual Certification, Interim Certification, Move-in, Move-Out, and End of Participation
- File and maintains appropriate records and documents of Housing Choice Voucher (Section 8) participants
- Enters and updates information in database in accordance with HUD and HACP requirements
- Submits monitors and corrects all submitted HUD-50058 errors in accordance with HUD regulations and HACP policies
- Issues RFTA forms with voucher
- Receives and processes RFTA, then uses information to prepare leases and contracts
- Refers customers with other needs to supportive service departments
- Communicates with applicants, tenants, landlords, owners, and vendors when necessary
- Documents customer inquiries or complaints
- As applicable, resolves or elevates issue is a timely manner
- Assists staff members in determining on-the-job working procedures and in resolving problems of the assignment
Customer Service Consultant
PNC Bank
11.2013 - 01.2018
- Confers with clients to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data input, how data is to be summarized, and formats for reports
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and develops alternative solutions
- Update customers Gathers required documentation
- Prepares, reviews and verifies documents and relevant information for accuracy using programs Excel, Microsoft Word, PowerPoint and Access
- Performs common processing and ensures compliance with standard regulations and processes
- Administer complex implementation plans and related client interactions
- Acts as a point of contact for clients, client’s teams or servicing partners
- Also, an escalation point for complex client implementation and servicing issues
- Initiates, updates and verifies client, account, or transaction details in relevant systems/applications
- Provides reports as needed
- Working with a loan committee to provide current credit regulations, market opportunities and refer loan modification applications
- Oversee the work of documentation of collection agencies and determine their write-offs
- Submit applications to the credit analysts for recommendation and verification
- Make daily referral phone calls to potential prospects while tracking each phone on excel
Waitress/Bartender
Brookline Pub
03.2010 - 06.2014
- Assisted with the arrangement and the removal of tables and serving stations for banquets
- Performed waitress duties such as greeting customers and taking food and beverage orders
- Ensured that the restaurant was safe for patrons
Assistant Teacher/Admin Assistant
Teeter-Totter Daycare
03.2008 - 11.2012
- Prepared activities that involved alphabet recognition, personal hygiene, and social skills
- Discussed with parents and guardians the progress and needs of the children
- Used Microsoft Word to keep attendance, create informative notices for the parents
- Organized state paperwork for parents and files
- Organized and submitting state paper
- Keeping track of each student’s attendance and the meal charts
Education
Bachelor of Science - Political Science
Duquesne University
Pittsburgh, PA05-2026
High School Diploma - undefined
John A. Brashear
Pittsburgh, PA06.2007
Skills
- Actor guidance
- Leadership development
- Rules and regulations
- Fundraising events
- Problem-solving
- Budget control
- Time management
- Logistics management
- Human resources management
- Financial reporting
- Coaching and mentoring
- Staff development
- Client relations
- Staff management
- Relationship building
- Budget management
Timeline
Director
Safe Families For Children Alliance
01.2021 - Current
Section 8 Housing Caseworker Manager
Allegheny County Housing Authority
04.2018 - 01.2021
Customer Service Consultant
PNC Bank
11.2013 - 01.2018
Waitress/Bartender
Brookline Pub
03.2010 - 06.2014
Assistant Teacher/Admin Assistant
Teeter-Totter Daycare
03.2008 - 11.2012
High School Diploma - undefined
John A. Brashear
Bachelor of Science - Political Science
Duquesne University
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