Proven leader in strategic planning and staff development, with a track record of driving revenue growth and enhancing operational efficiency at Vineyards Management Group. Skilled in project management and personnel management, I excel in fostering team collaboration and achieving significant improvements in customer satisfaction. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Hi, I’m
Shalonda Lotharp
Waxhaw,NC
Summary
Overview
7
years of professional experience
Work History
Roots Management Group
Regional Manager
01.2023 - Current
Job overview
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 11 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Developed vendor network of contacts to drive down costs and increase revenues.
Vineyards Management Group
Regional Vice President
01.2022 - 01.2023
Job overview
- Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
- Developed innovative solutions for complex client needs, securing long-term contracts and driving revenue growth.
- Oversaw yearly budget of more than 346.000..
- Established and maintained strong relationships with customers, vendors and strategic partners.
- . Cultivated a strong network of industry professionals through active participation in events such as conferences or trade shows.
Vineyards Managemrnt Group
District Manager
06.2020 - 01.2022
Job overview
- Supervised 21 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Wellington Advisors
Community Manager
05.2018 - 04.2020
Job overview
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Capstone Partners
Community Manager
01.2017 - 05.2018
Job overview
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed community within established cost constraints.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Education
Carolina School of Broadcasting - CharlotteCharlotte, NC
Associate of Arts from Broadcast Journalism
06.2011
University Overview
Brookstone College of Business - CharlotteCharlotte, NC
Associate of Arts from Data Processing Technology
06.2001
University Overview
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Asset Control
- Personnel Management
- Sales Development
- Business development and planning
- Performance Management
- Project Management
Timeline
Regional Manager
Roots Management Group
01.2023 - Current
Regional Vice President
Vineyards Management Group
01.2022 - 01.2023
District Manager
Vineyards Managemrnt Group
06.2020 - 01.2022
Community Manager
Wellington Advisors
05.2018 - 04.2020
Community Manager
Capstone Partners
01.2017 - 05.2018
Carolina School of Broadcasting - Charlotte
Associate of Arts from Broadcast Journalism
Brookstone College of Business - Charlotte
Associate of Arts from Data Processing Technology
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